Customer Service Team Leader
1 month ago
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
To recruit, lead & motivate a customer service team across single/multiple product lines as required, ensuring service level targets are fully understood and met, quality standards are maintained and expenses in line with budget.
Develops & improves the skills of their team members by coaching, mentoring & providing development opportunities. Use data to provide regular feedback ensuring poor performance is managed through due process and strong talent is recognised, and progression plans are in place.
Able to share the goals and objectives which demonstrates the role their team play in the overall Customer Services structure. Ability to influence and support diverse team and tailor style according to individual team requirements.
To manage a customer services diverse team across single/multiple product lines as required, ensuring service level targets are fully understood and met, quality standards are maintained, and costs are appropriate.
To lead their team and take responsibility for recruitment, performance and development for all staff reporting through to them.
To manage and ensure flexible resource levels (people, skills and availability) are always maintained.
Use data insights and analysis to make data informed and outcomes focussed decisions. Develop longer term outlooks on resource and service.
To make commercial decisions when needed to support a correct customer outcome.
Building collaborative partnerships with other teams & the business line working towards overall company strategy.
To ensure compliance with Company policies, regulatory, professional and legal requirements.
Capable in managing high volume, single/multi product customer service tasks.
Knowledge of customer service management within a shared services environment
Risk and Control management
Knowledge of Data Protection and handling personal sensitive information
Knowledge of regulatory complaint handing process
Excellent people management / team coaching and leadership skills
"Resource Management to identify tasks in most need of attention
Data and Mi production & analysis
Prioritisation to enable sound commercial decisions
Organisational skills so that service is managed at all times
Ability to Influence individuals to ensure they understand reasons for decision/change and are motivated to develop, learn and be flexible in their approach
Working in customer service environment or a customer focussed role
Experience of successfully working in ad hoc project / change initiative
Oversight of quality control and other key controls associated to customer service function
Team communication and upwards communication to senior management
Complaint handling, preferably in an FCA regulated environment
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
We care about doing the right thing for our people, customers and community and helping others to build better futures. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
-
Customer Service Team Leader
1 month ago
North West England, United Kingdom Canada Life Group (UK) Ltd (The) Full timeApplication closes Wednesday 20th November Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco,...
-
Customer Service Team Leader
6 months ago
North West London, United Kingdom Residential Living Recruitment Full timeJoin the largest Co-Living provider to support with the operations of the Customer Service team. You have a key role in team management and ensuring excellent customer service is delivered at all times during all customers stay. **Salary**:up to £32,000 **Job type**:Permanent **Location**:London **Working pattern**: 5 days a week on site - Monday -...
-
Customer Service Team Leader
4 weeks ago
Cottingham, North Humberside, United Kingdom Quickline Communications Full timeCustomer Service Team Leader We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're...
-
Customer Team Leader
1 week ago
West Kilbride, North Ayrshire, United Kingdom CO-OP Full timeClosing date: 13-12-2024 Customer Team Leader Location: 12 Ritchie Street, West Kilbride, KA23 9AL Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
-
Customer Team Leader
1 week ago
West Kilbride, North Ayrshire, United Kingdom Co-op Full timeClosing date: 13-12-2024 Customer Team Leader Location: 12 Ritchie Street, West Kilbride, KA23 9AL Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Take the...
-
Customer Team Leader
1 week ago
West Kilbride, North Ayrshire, United Kingdom Co-op Full timeClosing date: 13-12-2024 Customer Team Leader Location: 12 Ritchie Street, West Kilbride, KA23 9AL Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Take the...
-
Customer Team Leader
1 week ago
West Kilbride, North Ayrshire, United Kingdom CO-OP Full timeClosing date: 13-12-2024 Customer Team Leader Location: 12 Ritchie Street, West Kilbride, KA23 9AL Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
-
Customer Team Leader
7 days ago
West Kilbride, United Kingdom Co-Op Full timeJob Description Closing date: 13-12-2024 Customer Team Leader Location: 12 Ritchie Street, West Kilbride, KA23 9AL Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
-
Customer Service Team Leader
6 months ago
West Suffolk, United Kingdom West Suffolk Council Full timeWe are looking to appoint a highly motivated Customer Service Team Leader to support employees working across different locations providing a crucial first point of contact for residents, businesses and visitors to West Suffolk. You will be responsible for ensuring the team delivers excellent customer service and meets service level agreements for a range...
-
north west england, United Kingdom Co-op Full timeClosing date: 10-12-2024Customer Team Leader Location: Wilmslow Road, Prestbury, SK10 4AL Pay: £13.32 per hour Contract: 24-30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. This role will...
-
Customer Team Leader
2 weeks ago
North Ferriby, United Kingdom Co-Op Full timeClosing date: 06-12-2024 Customer Team Leader Location: Duke of Cumberland Pub Car Park, High Street, North Ferriby, HU14 3JP Pay: £13.32 per hour Contract: 28 hours per week + regular overtime, permanent, part time Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends,...
-
Customer Team Leader
4 weeks ago
North Sunderland, United Kingdom Co-op Full timeClosing date: 22-11-2024Customer Team Leader Location: 41 Main Street, Seahouses, NE68 7RF Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (6.00am), afternoons, late evenings (10.00pm) and weekends, to be discussed at interview If you would like to know a...
-
Customer Team Leader
4 weeks ago
north sunderland, United Kingdom Co-op Full timeClosing date: 22-11-2024Customer Team Leader Location: 41 Main Street, Seahouses, NE68 7RF Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (6.00am), afternoons, late evenings (10.00pm) and weekends, to be discussed at interviewIf you would like to know a bit...
-
Customer Team Leader
4 weeks ago
North Sunderland, United Kingdom Co-op Full timeClosing date: 22-11-2024 Customer Team Leader Location: 41 Main Street, Seahouses, NE68 7RF Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (6.00am), afternoons, late evenings (10.00pm) and weekends, to be discussed at interview If you would like to know a...
-
Customer Team Leader
2 weeks ago
North Ferriby, United Kingdom Co-op Full timeClosing date: 06-12-2024Customer Team Leader Location: Duke of Cumberland Pub Car Park, High Street, North Ferriby, HU14 3JP Pay: £13.32 per hour Contract: 28 hours per week + regular overtime, permanent, part time Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and...
-
Customer Team Leader
2 weeks ago
North Ferriby, United Kingdom Co-op Full timeClosing date: 06-12-2024Customer Team Leader Location: Duke of Cumberland Pub Car Park, High Street, North Ferriby, HU14 3JP Pay: £13.32 per hour Contract: 28 hours per week + regular overtime, permanent, part time Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and...
-
Customer Team Leader
6 months ago
West Cross, United Kingdom Coop Full time**Customer Team Leader** - Location: The Linden Tree, 62 Linden Avenue, Swansea, SA3 5LA- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- - You must be aged...
-
Customer Team Leader
6 months ago
Partick West, United Kingdom Coop Full time**Customer Team Leader** - Location: The Co-operative Food, Broomhill Shopping Centre, Glasgow, G11 7BN- Pay: £13.32 per hour- Contract: 39 hours per week + regular overtime- Working pattern: Varied shifts including early mornings, afternoons, late evenings and weekends to be discussed at interview.- Full, paid training provided- - You must be aged 18 or...
-
Customer Team Leader
6 months ago
Partick West, United Kingdom Coop Full time**Customer Team Leader** - Location: Broomhill Shopping Centre, Glasgow, G11 7BN- Pay: £13.32 per hour- Contract: 39 hours per week + regular overtime, full time, permanent.- Working pattern: Varied shifts including early mornings, late nights and weekends.- Full, paid training provided- - You must be aged 18 or over to be a customer team leader at Co-op,...
-
Customer Team Leader
6 months ago
Wigtown West, United Kingdom Coop Full time**Customer Team Leader** - Location: 25 Victoria Street, Newton Stewart, DG8 6NL- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training...
