Customer service advisor
2 weeks ago
About Our Client
This is a large-scale, well-established company based in Eastbourne. Known for its innovative solutions and commitment to employee development, this company has a significant presence in the market.
Job Description
Responsibilities for a Customer Service Advisor are:
- Provide exceptional customer service to all clients
- Handle customer inquiries, both telephonic and by email
- Identify and escalate priority issues to the relevant departments
- Document all call information according to standard operating procedures
- Follow up with customers, when necessary
- Participate in team meetings and training sessions
- Strive to meet or exceed service and performance goals
- Stay abreast of new products, services, and policies
The Successful Applicant
A successful Customer Service Advisor should have:
- A passion for customer service and problem-solving abilities
- Excellent communication skills, both written and verbal
- Ability to work as part of a team in a fast-paced environment
- A flexible approach to work, including the ability to work shifts
- A proactive attitude towards learning and developing new skills
What's on Offer
- A competitive salary, ranging from £25,000 to £27,500 per annum
- An inclusive and supportive company culture
- Opportunities for professional development and growth
- Conveniently located in Eastbourne, a vibrant town with excellent facilities
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