Overnight Security Manager

2 weeks ago

Croydon Cambridgeshire, United Kingdom City Group Recruitment Full time €42,000 - €49,000

Days / Hours: Monday to Friday day shifts with flexibility on shifts to check in with staff working nights on the portfolio
Our customer is a female-majority board leading in diversity and inclusivity across the security industry. We are a provider of professional integrated bespoke security and facilities management services, giving our clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors, including educational settings, student accommodation, healthcare, charitable, corporate / estate management, Logistics and distribution, social housing, utilities, and shopping centres / retail parks.
Working remotely and from the Company Clients' sites, the Operations Manager is responsible for the day-to-day operations of our customer contracts and accounts under their control.
To ensure that the security operations on your sites run in respect of management, staffing, and operations.
* Manage the use of sub-contractors, including holding monthly review meetings.
* The Operations Manager is responsible for ensuring that the provision of services is of a high standard by; To ensure that company policy and procedures are implemented and complied with.
* To resolve Customer Complaints promptly and escalate where appropriate.
* Carrying out regular site visits and supporting the Company's commitment to Continuous Improvement.
* Identify new services with current Clients and possible new Clients to grow and expand the business
On a rota basis, being the Duty Manager
To arrange site induction and ensure the Supervisor/trainer completes the site induction/training record form (and a copy kept on site and in SharePoint/ Shared).
To deal with customer complaints and take action effectively.
To raise initial assignment instructions and carry out site survey and risk assessment.
Ensure assignment instructions and risk assessments are reviewed annually at a minimum and updated as and when duties are updated.
Drive and develop the team about their experience to help continual improvement.
Design, introduce and implement new service initiatives to meet your customers' changing needs.
Check incoming Invoices and sub-contractor Invoices. Ensure Hours Analysis is up to date
Ensure all site documentation is up to date and accurate records are kept, including relevant Training Records, insurance details, and online systems.
Develop, manage, and monitor security personnel under your control to ensure the relevant standards, contractors' obligations, and health and safety issues are resolved.
Responsibility for the manning and maintenance of equipment on sites.
Proficient in MS Office
Industry experience holds a valid SIA licence
Deep understanding of contracts, contract governance, contractual language and the contract lifecycle
Critical thinking skills and the ability to research and understand legal and financial implications
Excellent understanding of the security industry, its services and clients
We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age

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