Engagement Manager
2 weeks ago
We are looking for an Engagement Manager to work with our teams on the delivery of engagement and messaging on the Kings Cross estate. This role is crucial for Savills and Related Argent to drive engagement within the customer groups at King's Cross (residents, retail partners and office occupiers/workers), helping bring people together within the business and residential communities. Collaborating with our team, you will create clear messaging and inspiring content to ensure our occupiers and residents know about what a brilliant place King's Cross is, ensuring the smooth functioning of the neighbourhood and enhancing the overall experience.
As Engagement Manager you will be responsible for creating, leading, and delivering customer engagement , communication and marketing assets for our direct customers - retail partners, occupiers, and residents. You will work with an experienced marketing, digital, events and communications team, as well as working cross functionally with our delivery teams including Social Value, Customer Experience, Operations, Innovation and Asset Management teams. Your primary role is to ensure our brand is embedded in what we communicate every day with direct customers and that they know about what we do at King's Cross, which will include building compelling content to support our wider teams as they deepen relationships. Customer experience :
Support the neighbourhood manager with any content they need in their role . You would need to highlight any risks to occupier relationships and work with General Manager, asset team and Operation Directors to find solutions.
You'll be working with the neighbourhood manager to help promote a sense of community across the KX estate by pushing firstly our wider events and then organising and planning events, social value and well-being activities, and initiatives that encourage occupier and resident participation and interaction with KX. When you first arrive, you'll be helping to publicise existing content that has been created by our teams. You'll prep any content for this and share with digital teams for use on app and resi agents for portals
Working with the events and marketing teams to map out monthly activity for B2B audience. Work with the team on any collateral and pass to digital manager for app upload. With CX lead, survey all material given to B2B customers and develop improvement plan and development of collateral
Holder of all TOV/Brand standards the ops team need to adhere too
Develop up B2B portals and manage content - ie ESg and Estate - with view to move collateral we share online
Work with the engagement and digital managers to communicate effectively through relevant platforms (e.g., app, digital displays, signage, internal comms, newsletter etc).
Maintain accurate records, files, and databases related to occupiers, contracts, finances, and community activities.
Overtime you'll work with retailers to connect them to our offices and residents.
Networking events (e.g. Financial management :
Prepare regular formal reports on financial performance and effectiveness.
Manage suit of suppliers to support your role and ensure they adhere to KX brand
Stay updated on industry trends, best practices, and local regulations related to community management.
Be the core ambassador for our brand and values.
Enjoy counting your steps and there will be a coffee budget
Content and messaging
Develop and execute a comprehensive and compelling content and communications strategy aligned with the brand's goals and objectives.
Liaise with members of the operational, marketing team, neighbourhood manager, social value team and CX team.
Plan, coordinate, and execute marketing and communication campaigns that resonate with the target audience and enhance brand awareness.
Create engaging and high-quality content for various channels including website, social media, app, digital screens, email campaigns, and written collateral.
Ensure consistency in messaging and branding across all content.
Work collaboratively with marketing and comms teams to synergise activity.
Work with the Neighbourhood Manager to create content to support their role
Help prepare monthly comms via relevant channels (app, newsletters, notices, and other communication materials) to keep all occupiers and residents informed.
Embed the King's Cross brand and tone of voice within occupier communications, aiding the teams to improve their communication style and skills through a coaching style.
Prepare regular formal reports on financial performance and effectiveness.
Customer Experience
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