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Operational Excellence Director

4 months ago

Hammersmith Greater London, United Kingdom Smart Currency Exchange Full time
The Overseas Guides Company, a forward-thinking Proptech enterprise, is at the forefront of providing online solutions for worldwide property buyers and investors. Our leading brand, Your Overseas Home (YOH), links buyers with their ideal properties through a carefully chosen network of trusted agents, supplemented by a wide range of additional services to ensure smooth transactions. Our customer base consists of estate agents, solicitors, IFAs, mortgage brokers, and insurance companies, to whom we offer tailor-made data products.

We are currently on the lookout for a dynamic Managing Director for Your Overseas Home. This role calls for an individual with a strong sense of commercial awareness and a deep understanding of how to run a platform-based business. It's essential that you are able to apply your comprehensive knowledge of the property market to guide operational strategies and manage the sales pipeline effectively. In this role, you will be pivotal in ensuring delivery, managing projects effectively, implementing and developing processes, and optimising team performance. With your extensive understanding of the property market, operational strategies, and pipeline management, you will be key to driving the tactical direction and overall success of the company.

If you are an exceptional leader eager to navigate a rapidly growing business, we welcome you to take up the challenge.

Key Responsibilities:

  • Project Management: Oversee all projects, ensuring they are completed in a timely and cost-effective manner
  • Process Development: Design and implement effective business processes to enhance productivity and efficiency
  • Team Management: Lead and inspire the team, promoting optimal performance and continuous improvement
  • Delivery Assurance: Ensure the reliable delivery of services to customers, maintaining a high level of customer satisfaction
  • Strategic Planning: Contribute to company strategy with a keen understanding of the property market and operational methodologies
  • Pipeline Management: Monitor and manage the sales pipeline, ensuring clear processes and efficient resource allocation
  • Collaboration: Work closely with other departments to ensure alignment of objectives and seamless operations
  • Stakeholder Engagement: Build and maintain relationships with key stakeholders, representing the company at industry events and networking opportunities
  • Data Analysis: Utilise data and analytics to identify trends and insights, collaborating with the data and property guides teams to enhance our offerings

Requirements

Requirements:

  • Proven Experience: A minimum of 7 years' experience in Sales Operations roles within the Property/Proptech/Data sector. You must have a clear track record of high performance
  • Market Knowledge: Comprehensive understanding the property market, including industry trends and customer needs
  • Commercial Awareness: A strong sense of commercial awareness and a deep understanding of how to run a platform-based business
  • Process and Pipeline Management Expertise: Proven success in developing and implementing effective business processes and managing operational and sales pipelines
  • Leadership: Demonstrated leadership abilities in managing high-performing teams and fostering a culture of continuous improvement
  • Growth Mindset: A demonstrated commitment to learning, adaptation, and personal and professional development. The ability to foster this mindset within the team
  • Analytical Skills: Proficiency in data analysis and the ability to leverage insights for informed business decisions
  • Communication Skills: Exceptional communication and interpersonal skills, with the ability to convey complex information effectively
  • Entrepreneurial Spirit: A passion for innovation, continuous improvement, and driving positive change within the business

Join our dynamic, rapidly expanding company dedicated to revolutionising the international property buying process. We offer a collaborative and supportive work environment with opportunities for personal and professional growth. A growth mindset is a key requirement, and we are looking for someone who can foster this approach within our team.

Benefits

  • Competitive salary + bonus
  • Company pension scheme, medical cash plan, access to our IFA, cycle to work scheme, and long service awards., (Mont Blanc Pen, £1000 Retail voucher and a money towards a holiday abroad)
  • Beautiful office in Hammersmith completes with a communal bar, gym, cafe, and stunning views of the city
  • Type of working: Hybrid
  • Open office environment. Great social scene with team nights out, Summer, and Christmas parties
  • Life insurance x 3 salary
  • Workplace nursery scheme
  • Electric car salary sacrifice scheme