Clearing Call Agent 2024

4 weeks ago


United Kingdom Cardiff Union Services Ltd Full time

Every summer, we recruit Clearing Call Agents to handle the thousands of calls we receive on A Level Results Day and throughout the Clearing and Confirmation period.


About the role
A Level results will be released on Thursday 15 August 2024 which means the University will receive a very high volume of calls from students and applicants wanting to know more about their offer or to find a place through Clearing. To meet this demand, we will be running enquiry centres across campus and will be recruiting students and staff as call agents.


The call agent role is a great opportunity to develop your communication skills, learn how to use new software and to find out more about University admissions. Helping the next cohort of students can be a rewarding experience and is a role many of our previous call agents have really enjoyed.


A confident and friendly phone manner is essential to the role and you must be registered with Jobshop in order to work. Full training will be provided in advance and will be paid subject to working your allocated shift/s.


Everyone must be available to attend the initial training session (on selected dates throughout July) and one refresher session on 12 or 13 August. All training and work will take place on Cathays Park campus. Whilst we can only guarantee the one day of work to all those who complete training to a sufficient standard, there are additional (but limited) opportunities from 15 – 20 August.


How much you will earn

You will be paid at a rate of £12.00 per hour.


How to apply
To apply, please complete the below application form:

Clearing Call Agent application (English)


Applications close on Friday 31 May 2024.


If you have any questions about the role, please email the team at ccastaffing@cardiff.ac.uk.

About The Company

Important information for working through Jobshop:

Please note, this advert may come down early if there are a high volume of applications. If you are interested in this role, we recommend you apply as soon as possible.

All students who undertake work through Jobshop must complete a Right to Work check before starting any paid work or work-related training. We will contact successful candidates regarding this. To f ind out more about Right to Work please contact jobshopforms@cardiff.ac.uk.

Students are eligible to work through Jobshop for 3-months post their end of studies date ( usually noted on their student ID/ proof of enrolment letter), providing all Right to Work documents (such as visas) are still in date. Please o nly apply if you are eligible to work for the entirety of the role .

If you are on an hour s- limited visa, it is your responsibility to ensure you do not exceed the working- hour restriction Monday - Sunday , each week . This is a legal restriction that must be adhered to for work completed both within and outside of Jobshop.

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