Call Centre Agent
2 weeks ago
Call Centre Agent – Exciting new opportunity to join our Lloyds Banking Group (LBG) Team
Great City Centre location – Just a few minutes’ walk from Glasgow Central Station
Salary from £24024 on a 40 hour contract plus bonus and benefits
If you’re currently working within a customer service role and are looking for your next opportunity in Glasgow, then we may have just what you’re looking for
We’re looking for Call Centre Agents to join our LBG Team. We are looking to speak with individuals who are comfortable working in a professional and busy environment and who are equally at ease making and taking calls from our customers when they want to talk to you.
As a Call Centre Customer Agent at Wescot Credit Services you will be having conversations with people to support them to get back to financial wellbeing. You’ll be based at our office a few minutes’ walk from Glasgow Central train station.
In this rewarding role we’ll support you to use your expertise and commitment to customer service is helping our clients achieve financial health. Your role will involve you:
Using your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care.Tailoring affordable repayment plans to help our customers on the road to financial recovery.Handling inbound and dialler based outbound calls.Providing exceptional customer service via telephone.Working to call KPIs and internal quality standards.We’ll ask you to work 1 in 3 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift.To help you plan well in advance, you'll be working a six-week rolling shift rotation.To support you with this, our comprehensive four-week office-based induction on Monday-Friday between 9am -5pm means you will spend time learning how to use our systems and deal with our customers. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure. After training you’ll move to support our customers when they need us. We’re open Monday to Friday 9am - 8pm and Saturdays 10am - 3pm. You have the option of a 35, 37.5 or 40 hour per week contract with shift patterns that can be completed over 5 days per week so there’s flexibility built in.
It’s our call centre teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including:
Salary from £24,024 rising depending on experience.Fantastic monthly bonus where you could earn around an additional £2000 per year31 days holiday including bank holidays.Discounts and cash back on hundreds of high-street shopsOptional private healthcare plan (BUPA)Lots of great monthly incentives where you can win a range of prizes and rewardsOngoing support and development from our in-house teamOnce you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balanceIf this sounds like you and you have got what it takes, come and join our rapidly expanding team
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