Senior Service Delivery Manager

2 weeks ago


Greater Manchester, United Kingdom Sodexo Full time

Service Delivery Manager
As a Service Delivery Manager at Sodexo you will play a pivotal role in the success of our business, creating a customer-focused environment and ensuring a high level of proactive customer service.
You'll form part of our fantastic Service team, who work across all segments of the Sodexo business and directly with a number of our clients, which means you'll benefit from exposure to the public sector, corporate, education and healthcare industries. You'll manage a variety of suppliers and third-parties who help us to deliver the top-class service our clients expect, and will have the autonomy and responsibility to do this in your own way. Your role will encompass managing service review meetings, working on feedback loops, ensuring compliance and generally making sure that we deliver effective, efficient, value-led services
own the service delivery to support Sodexo customers and colleagues across multiple clients and industries
build strong relationships with all levels of stakeholder to ensure we meet of exceed the agreed service levels, resulting in highly satisfied customers
manage third-party suppliers and drive service improvements and quality for our customers
proven Service Delivery Manager experience
ITIL certification and expertise
exposure to Agile methodologies in projects
excellent communication and stakeholder management skills with a strong customer focus
Base Salary + Bonus + Excellent Flexible Benefits
Flexible, dynamic & inclusive work environment
Fantastic flexible benefit programme
Access to ongoing training and development programs
Countless opportunities to grow within the company
One of our main IT offices is in Salford, Greater Manchester, and travel to Salford roughly once per week is required.
As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.



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