Service Delivery Manager

4 weeks ago

Greater Manchester, United Kingdom Sodexo Full time

Service Delivery Manager

As a Service Delivery Manager at Sodexo you will play a pivotal role in the success of our business, creating a customer-focused environment and ensuring a high level of proactive customer service.

You'll form part of our fantastic Service team, who work across all segments of the Sodexo business and directly with a number of our clients, which means you'll benefit from exposure to the public sector, corporate, education and healthcare industries. You'll manage a variety of suppliers and third-parties who help us to deliver the top-class service our clients expect, and will have the autonomy and responsibility to do this in your own way. Your role will encompass managing service review meetings, working on feedback loops, ensuring compliance and generally making sure that we deliver effective, efficient, value-led services

What you'll do:

  • own the service delivery to support Sodexo customers and colleagues across multiple clients and industries
  • build strong relationships with all levels of stakeholder to ensure we meet of exceed the agreed service levels, resulting in highly satisfied customers
  • act as a trusted technical contact, providing advice on potential solutions to issues or problems
  • manage third-party suppliers and drive service improvements and quality for our customers

What you'll bring:

  • proven Service Delivery Manager experience
  • ITIL certification and expertise
  • exposure to Agile methodologies in projects
  • experience of implementing new IT standards and frameworks
  • previous experience working in a Managed Servicesindustry
  • excellent communication and stakeholder management skills with a strong customer focus

What we offer:

Base Salary + Bonus + Excellent Flexible Benefits

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

  • Flexible, dynamic & inclusive work environment
  • Fantastic flexible benefit programme
  • Access to ongoing training and development programs
  • Countless opportunities to grow within the company

You will have needed to have resided within the UK for five years to pass security clearance for this role.

One of our main IT offices is in Salford, Greater Manchester, and travel to Salford roughly once per week is required.

About Sodexo

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Ready to be part of something greater? Apply today

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