Partner Operations Executive

1 month ago

United Kingdom Taptap Send group Full time

Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (300M revenue, fastest-growing NGO).
- Team as global as the mission, 30 languages from 25 countries (i.e., rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. You will be responsible for analysing the performance of our payment network, identifying areas of improvement both in our processes and those of our partners, and liaising with our payment partners in various countries.
You will showcase project management skills navigating our operations, support, trading, and finance teams. From discussing contract terms to troubleshooting operational issues, you’ll be the primary relationship contact for our third-party payment providers across the region.
Lead performance monitoring on our payment corridors in Sub-Saharan and Northern Africa. Troubleshoot issues, collaborate on potential improvements, work with tech teams on building new solutions
Collaborate with growth, engineering and product teams to prepare for new markets to come online
Taptap Send is a 24/7 business & we do anticipate infrequent night/weekend work resolving critical issues.
This includes performing analysis, designing process solutions and working with technical team(s) on implementation
~ 5+ years of experience in finance, technology, operations, or a similar field at a start-up or tech company. Proficiency in Excel; proficiency with SQL a plus
~ English and French language proficiency required
~ Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

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