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Assistant Reservations Manager

2 months ago

London, United Kingdom Accor Hotels Full time
  • __vacancyopjusttionswidget.opt-Job Schedule__ Full-Time
  • __vacancyopjusttionswidget.opt-Job Type__ Permanent
  • __vacancyopjusttionswidget.opt-Brands__ FAIRMONT
  • __vacancyopjusttionswidget.opt-Job Category__ Digital Products, IT, Data & Analytics

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Fairmont Amman is offering a career opportunity for an Assistant Reservations Agent.

Job Description

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly, and engaging service
  • Support the Reservations Manager in Leading and managing all aspects of the Reservations department and ensure all service standards are followed
  • Manage and coordinate all group and individual reservations
  • Maintain close liaison with the Sales, Conference, and Accounting teams
  • Produce daily, weekly, monthly and quarterly reports as required
  • Attend pre-convention meetings and revenue management meetings as required
  • Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
  • Conduct regularly scheduled departmental meeting
  • Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
Qualifications
  • Previous leadership experience in a similar role required
  • Computer literate in Microsoft Window applications required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Strong communication skills in English language
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless

Discover a world where life pulses with passion

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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