Community Care Officer-

2 weeks ago


England, United Kingdom Service Care Solutions Ltd Full time

Job Title: Witness Care Officer

Business Support
Conduct the day-to-day delivery of Victim and Witness Care in accordance with the principles of The Victims Code of Practice (VCOP), acting as the point of contact for the Crown Prosecution Service, the Police, and other Criminal Justice Agencies from charge to conclusion.
Needs Assessment: Conduct tailored needs assessments with victims and witnesses, arranging special measures as needed and managing financial requirements with the CPS for transport and accommodation.
Collaboration: Collaborate with support agencies and police officers to develop and implement support and safeguarding plans for victims and witnesses.
Provide support to victims during and after court processes, discussing Restorative Justice in ‘Guilty Plea' cases and making quality referrals to restorative justice services.
Data Management: Utilise relevant systems to record/update victim and witness information, ensuring effective communication with relevant CJ agencies.
Provide advice and support to investigating Officers/staff regarding victim and witness care, including special measures, intermediaries, and compliance with Victim Code and Witness Charter.
Expertise: Good standard of education, effective communication skills, ability to work independently, proficiency in MS Office, problem-solving skills, resilience, previous customer service experience, knowledge/experience of the Criminal Justice System, and willingness to learn relevant initiatives and protocols.


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