Savings Operations Analyst

4 weeks ago

London, United Kingdom Waterhouse-Kern Associates Full time

Job Description

Waterhouse-Kern Associates are delighted to be working with a leading Challenger Bank to find a Savings Operations Analyst. This role would suit a recent graduate or someone in a first role looking to get in to banking so an interest in the field would be preferable.

As the Savings Analyst, you will play a pivotal role in supporting the strategy and

success of the business and retail deposit products. Your primary focus will be on

supporting the day-to-day management of third-party suppliers and deposit

aggregators, ensuring exceptional customer service throughout the entire

customer journey, and developing detailed operational and customer MI, as well as

competitor data to help shape pricing positions.

Key Responsibilities

Supporting the day-to-day management of third-party suppliers and deposit

aggregators:

· Work collaboratively with the third-party supplier to understand, review and

improve the direct customer journey across both the retail and business

propositions.

· Manage all change requests through inception to completion liaising with

internal and external stakeholders throughout.

· Work closely with cross-functional teams to implement pricing changes,

new product launches and taking products off-sale for both direct

proposition and other funding channels and ensure alignment with overall

business objectives.

Customer Experience:

· Conduct thorough research and analysis to understand the end-to-end

customer journey across various touchpoints.

· Collaborate with cross-functional teams, including marketing, data, and

customer support, to gather insights into customer interactions and pain

points.

· Develop and manage comprehensive database of existing customers as well

as targeting new customer segments.

Competitor and Market Analysis:

· Conduct daily competitor pricing analysis to track market trends and Recognise positioning, as well as deposit flows.

· Collect and analyse pricing data from various sources, including competitor websites, Moneyfacts reports, and industry publications.

· Collaborate with the marketing team to understand customer preferences and market demands that may impact pricing decisions.

Key Skills and Experience

· Bachelor's degree.

· Desire to gain valuable experience in deposit operations management within

the banking industry.

· Good knowledge of banking regulations and compliance related to deposit

products is a plus.

Key Competencies

· Excellent analytical and problem-solving abilities, with a focus on

continuous improvement.

· Effective communication and interpersonal skills to collaborate with cross-

functional teams and interface with customers.

· Detail-oriented with a high level of accuracy in handling financial data.

· Proficiency in data analysis tools, and Microsoft Office Suite.

· Ability to adapt to a fast-paced and dynamic banking environment.

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