Customer Support Engineer

4 weeks ago

England, United Kingdom SoCode Limited Full time

Customer Support Engineer | Cambridge – Flexible | 60-70K About the Company: They are dynamic and innovative leader in the RF (Radio Frequency) industry, specializing in cutting-edge solutions for wireless communication systems, antennas, and signal processing. The company serves clients across various industries, providing reliable and high-performance RF products and services. We’re seeking a talented and customer-focused Customer Support Engineer to join their team. The ideal candidate will possess strong technical expertise in RF systems and a passion for delivering exceptional customer service. This role will play a key part in providing technical assistance, troubleshooting, and solutions to customers, ensuring their success in deploying and utilizing products and services. Key Responsibilities: Provide technical support to customers via phone, email, and remote assistance, addressing inquiries related to RF systems, equipment, and solutions. Diagnose and resolve technical issues, guiding customers through troubleshooting processes, configuration, and system optimization. Collaborate with engineering and product teams to relay customer feedback, assist in product development, and ensure continuous improvement of RF solutions. Maintain a thorough understanding of the company’s RF products, services, and technologies to effectively support customers within an OEM environment. Document and track customer issues, ensuring timely and accurate resolution while maintaining excellent communication with customers. Requirements: Experience or Telecommunications/engineering, or a related field. 2+ years of experience in RF systems, wireless communication, or a similar technical role. Strong knowledge of RF fundamentals, antennas, signal propagation, and related technologies. Proven ability to troubleshoot and resolve technical issues effectively. Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner. Customer-oriented mindset with a passion for providing high-quality service and support. Ability to work independently and as part of a collaborative team. Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please…… Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand. Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard) #LI-SM1

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