SQL Application Support Engineer

3 weeks ago

England, United Kingdom Opus Recruitment Solutions Full time

Opportunity to join Software-as-a-Service (SaaS) provider as an Application Support Engineer This home-based role allows you to work remotely alongside a dedicated team, supporting their global customer base, primarily in the US. If you're skilled in troubleshooting software applications, IT networks, and server systems, and thrive in a customer-focused environment, this could be the role for you. As an Application Support Engineer, you’ll play a key role in ensuring an exceptional customer experience by taking personal ownership of each case. You'll provide remote technical support, assisting users with everything from deployment to disaster recovery and security software. A strong background in software applications and direct customer support is essential.
Global Customer Support: Provide first-line support for all technical issues, ensuring quick and efficient resolution.
• Technical Troubleshooting: Resolve network, server, and client-side problems, delivering both technical and user assistance.
• Assist customers with system-wide deployments and updates.
• On-call Support: Participate in a rotating weekly on-call schedule for emergency remote support.
Proficient in troubleshooting, software deployments, and handling issues in Windows Server environments.
• Experience with SSL/TLS, SQL, .NET, and security software.
• Excellent communication skills and a customer-focused approach to support.
• Understanding of disaster recovery processes to help customers maintain operational resilience.
Bonus
• Private Medical
• Fully remote working
If you’re ready to join an innovative SaaS provider and have the technical and customer service skills to make an impact, apply today

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