Customer Service Advisor

4 weeks ago

Edinburgh, United Kingdom Trip.com Full time

Customer Service Advisor - Russian Speaking

Full Time Edinburgh International Business Other Job ID:4329

Update 2024-04-26

Job Description

Introduction

We are seeking high-performing, passionate and enthusiasticCustomer Service Advisors to join us on our journey of growth and expansioninto the European market.

You will be passionate about travel, you build rapport quicklyand you have a customer-centric view of the world. These aspects will comethrough in all your interactions whilst delivering the best possible customerservice, whether on the phone, by email or by chat.

In return we offer you a great and creative workingenvironment, a good benefits package and an intensive training programme tohelp your journey here at Trip.com reach new heights.

The standard working pattern will be 37.5hours per week (5 days per week). You will work shifts on a rotation basisincluding public holidays.

It is an on-site role, and you can apply for hybrid role (3days in office, 2 days remote) after 6 months’ probation.

After you have submitted an application, our recruiter will screen your CV and arrange a 15-20minute call if you’ve passed the screening. You will need to complete a written test after the call.Your application will then send to our Hiring Manager to decide they would like to interview you.You will then be invited to interview in our Edinburgh office/ online for around 30-45 minutes. Theresult will usually confirm within 2 working days.

Please note that no visa sponsorship is available, andcandidates will need to be based in Edinburgh or within a commutable distance.

Key Roles andResponsibilities

  • Serve clients in our energetic contact centre ondifferent Trip.com Hotels products and answer questions on their bookings;
  • Solve problems for clients via Call, Chat andEmail;
  • Handle customer problems with empathy andpatience in a goal-driven environment;
  • Work as part of a high-performing team,supporting and helping colleagues when required;
  • Attend regular team huddles;
  • Keep up-to-date with latest promotions andinitiatives;
  • Read, understand and follow the Company Policiesand Procedures;
  • Assist in ad hoc assigned projects.

Qualifications

  • At least 1 year of call centre work experienceis mandatory;
  • Strong communication skills, must be fluent inEnglish and Russian both written and spoken;
  • Good knowledge of Microsoft Office applications,such as Word, Excel, PowerPoint and sound general computer skills;
  • Proficient typing abilities;
  • Sound troubleshooting and problem-solving skillswith a strong desire to achieve positive outcomes;
  • Ability to listen and build rapport quickly;
  • Enthusiastic yet conscientious and diligentapproach to work;
  • Completer-finisher with a good attention todetail.

Why Trip.com Group

We offer a stage to unleash your full potential and driveglobal impact. As an international team, we embrace an open and inclusiveculture that supports and respect team members in and out of the workplace.Everyone is on a trip, whether it's a career trip or a life trip. At Trip.comGroup, you can define your own trip by setting a goal and celebrate yoursuccess by recognizing the progress you have made.

What’s more?

  • Extensive learning opportunities and resourcesto further your career
  • 32 days holidays (including 8 bank holidays)
  • Market competitive compensation package andmonthly performance bonus plan that rewards your contribution to the team
  • An Employee referral program that rewards youfor inviting friends to come to work with us
  • Annual travel benefit for activities bookedthrough Trip.com
  • Enhanced family friendly policies to supportyour family whatever the circumstances
  • Life assurance to give you peace of mind
  • Employee well-being program: discounted gymmemberships, health cash plan, enhanced sick pay, and an Employee AssistanceProgram
  • Trip.com embraces a flexible way of workingincluding hybrid
  • Team building activities to encourage a sense offun and belonging
  • We celebrate a diversity and our cultural wealthby raising awareness and hosting events on-site

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in2021, Trip.com Group is a leading global travel service provider comprising ofTrip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travelresources from industry partners and helps travellers worldwide pursue theperfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.comestablished in Japan, Korea, the UK, and the Philippines, providing 24/7customer service in 19 different languages.

We have more than 30,000 employees scattered across 30countries in Asia, Europe, the Americas, and Oceania, striving to expand ourglobal markets and aiming to be the world’s leading and most trusted family ofonline travel brands that aspire to deliver the perfect trip at the best pricefor every traveller.

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