Junior Customer Success Manager

2 weeks ago


Peterborough Cambridgeshire, United Kingdom FOUND Full time

Job Description

About FOUND

We are FOUND, a HR-Tech Startup shaking up the recruitment space

We’re bringing the digital consumer revolution to hiring by building an exclusive community of top talent with in-demand skills that we match to the best employers. Powered by AI-driven technology, with a human touch.

The Role

As a Junior Customer Success Manager, you will be part of this revolution helping us take our product and brand out into the market. Some of the key tasks will include:

  • Support in building and nurturing our talent community
  • Evaluating and assessing potential new members of the talent community
  • Actively managing the talent community by working on initiatives that reduce the churn rate and increase talent engagement and retention
  • Supporting the acquisition and onboarding process of new employers
  • Managing different CRM systems, associated tasks, and tools related to Go2Market activities
  • Supporting in the set up, launch, and analysis of marketing activities
  • Being part of the testing process with new product features

The Requirements

Does this sound like you? In order to be successful in the role you should bring the following skillset:

  • Higher education in the field of business, marketing, economics, or similar and/or a proven track record in the HR industry
  • Hands-on and success-driven mindset
  • Collaborative and team-oriented personality
  • Combine analytical thinking, with a pragmatic way of working
  • Strong commercial judgment
  • Self-starter with the ability to prioritise
  • As we are an international team, you should be fluent in business English
  • Experience working in a startup is a plus
  • Working rights to work within UK

The Offer:

  • Motivating and international startup work environment, surrounded by an experienced, diverse team
  • Opportunity to work closely with our co-founders, seasoned and multinational leaders
  • A company culture and structure which allows you to experience everything from strategy to execution
  • Hybrid working: we balance working together face to face and working remotely.
  • The opportunity to join an early-stage startup and to make an impact, through revolutionising an industry that has not changed for the last 2 centuries
  • Company size: 10 employees
  • Working set-up: Hybrid (includes some business travel for team off-sites)
  • Contract type: Full-time / permanent
  • Salary: £ 30K (gross / full time) per year
  • 25 calendar days of PTO

The Process

  • Submit application via LinkedIn
  • Take our game-based assessment
  • Shortlisted talent will receive a video pitch which they can accept or decline
  • Interview 1 with hiring manager
  • Interview 2 with wider team members
  • Chat with co-founder
  • Offer
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