Client Technical Support Anlayst

5 days ago


Ireland, United Kingdom Interactive Brokers Ireland Limited Full time €45,000

Client Technical Support- TAC
GERMAN OR SPANISH As a member of the , you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.
The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical, and software issues.
If you are motivated and have initiative, are analytical and methodical, we can offer you a position that will both challenge and reward as part of team that is building one of the worlds strongest brokerage brands.
Providing support to clients through phone, chats, and tickets Technical and functional support for the Interactive Brokers platforms o Desktop applications (Windows, macOS, and Linux) o Mobile applications (Android, and iOS) Troubleshooting and support for Interactive Brokers web-based offerings Problem management with focus on wide scale technical issues Requirements: Bachelors degree, preferred if in a technical field 2+ years in client facing support role 2+ years experience working with Windows, and Mac, software support, connectivity support Excellent verbal and written communication skills and the ability to work effectively in a team environment Experience working with support ticketing systems Adaptable to a constantly changing technical environment Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; real passion for solving technical problems Languages: fluency in English and Spanish or German is a must.
Any other European language is a plus Experience with financial products and services is a plus #LI-RB1 Skills: german spanish client technical support Technical Support desktop support level 1 client facing Client Services Benefits: Performance Bonus Pension Fund Paid Holidays Medical Aid / Health Care Meal Allowance / Canteen Group Life Assurance



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