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Technical Support Engineer

3 months ago

Belfast Northern Ireland, Northern Ireland, United Kingdom Johnson Controls International Full time

What you will do

  • Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations.

  • Logging and keeping detailed records of support cases

  • Prioritizing and managing open cases

  • Talking clients through a series of actions to help set up systems or resolve issues

  • Troubleshooting system and diagnosing and solving CEM hardware or software faults

  • Installing and configuring CEM AC2000 software applications & hardware

  • Writing technical Troubleshooting guides, user guides & product release notes

  • Delivering technical product training on hardware or software applications

What we look for

Essential

  • Degree in Computer Science or related subject or relevant industrial work experience.

  • Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience

  • Understanding of Linux including shell scripts

  • Understanding of SQL

  • Experience with Networking and troubleshooting servers/client machines

  • Experience of Virtual Platforms including Guest OS Installation

  • Experience installing and supporting Windows applications

  • Self-motivated to manage your own time independently and must be able to work as part of a team.

  • Willingness to travel

Desirable

  • Experience in a customer-facing technical support environment

  • Experience in supporting custom software applications

  • Experience working within the Electronic Security industry - understanding of Access control, CCTV, DVR, Intercoms & Intruder systems

  • Proficiency in any other European language

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