Customer Service Coordinator
2 weeks ago
Key Purpose of Role
To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.
Working closely with the Customer Service Manager to collate management information and data for analysis.
Key Duties / Responsibilities
- Monitor own email inbox and the customer service departments email inbox.
- Record the outcome of all telephone calls, and emails from customers and contractors.
- Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.
- To coordinate the scheduling of the Customer Service Operatives diaries.
- To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.
- Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required.
- Process PO’s, invoices and undertake any contra- charging process.
- Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Address unsuccessful or inadequate remediation of customer issues.
- To ensure the out of hours services, and reporting work effectively.
- Maintain complaint spreadsheets and provide weekly updates to the management team.
- Acknowledge and correspond with complainants within agreed timeframes.
- To ensure surveys and reports from external bodies, including contractors are maintained.
- Be professional with internal, external staff and customers.
Experience
Experience of working in a similar role in a house building company (desirable).
Key knowledge and skills
Ability to; work independently and within a team, prioritise work and take initiative.
Ability to work well under pressure in a fast-moving environment.
Excellent verbal and written communication skills.
Excellent organisational skills.
Personal attributes
Excellent communicator and highly motivated.
What we offer:
Competitive Salary, Annual Bonus, Life Assurance
Full training and ongoing support
-
Customer Service Coordinator
3 months ago
Morley, United Kingdom West Riding Recruitment Full time**Customer Service Coordinator** I’m absolutely delighted to be recruiting for my Client based in Leeds, LS27 for an experienced Customer Service Coordinator. This is a great opportunity for someone who has impeccable Customer Service skills, attention to detail and quite happy being hands on, nipping out to the Warehouse to help get Customer orders...
-
Customer Service Coordinator
1 week ago
Morley, West Yorkshire, United Kingdom HARRON HOMES LIMITED Full timeTo be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working closely with the Customer Service Manager to collate management information and data for analysis. Monitor own email inbox and the customer service...
-
Customer Service Coordinator
2 weeks ago
Morley, West Yorkshire, United Kingdom HARRON HOMES LIMITED Full timeTo be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working closely with the Customer Service Manager to collate management information and data for analysis. Monitor own email inbox and the customer service...
-
Customer Service Coordinator
3 months ago
Morley, United Kingdom Harron Homes Full timeThere are many people involved in the housebuilding process all working together to ensure the continued success of Harron Homes. Key Purpose of Role To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working...
-
Customer Service Coordinator
3 months ago
Morley, United Kingdom Harron Homes Full timeThere are many people involved in the housebuilding process all working together to ensure the continued success of Harron Homes. Key Purpose of Role To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working...
-
Customer Service Coordinator
3 months ago
Morley, United Kingdom West Riding Recruitment Full time**Customer Service Coordinator** This is a great opportunity for someone who has impeccable Customer Service skills, attention to detail and quite happy being hands on, nipping out to the Warehouse to help get Customer orders ready for collection at busy periods. It would be beneficial to come from a wholesalers/parts background however this is not...
-
Customer Service Coordinator
2 days ago
Morley, Leeds, United Kingdom HARRON HOMES LIMITED Full timeJob DescriptionKey Purpose of RoleTo be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.Working closely with the Customer Service Manager to collate management information and data for analysis.Key Duties /...
-
Customer Service Coordinator
2 days ago
Morley, Leeds, United Kingdom HARRON HOMES LIMITED Full timeJob DescriptionKey Purpose of RoleTo be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.Working closely with the Customer Service Manager to collate management information and data for analysis.Key Duties /...
-
Customer Service Coordinator
3 weeks ago
Morley, United Kingdom HARRON HOMES LIMITED Full timeKey Purpose of RoleTo be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.Working closely with the Customer Service Manager to collate management information and data for analysis.Key Duties / ResponsibilitiesMonitor own...
-
Customer Service Coordinator
7 days ago
Morley, United Kingdom HARRON HOMES LIMITED Full timeKey Purpose of RoleFind out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.Working closely...
-
Customer Service Coordinator
3 weeks ago
Morley, United Kingdom HARRON HOMES LIMITED Full timeKey Purpose of RoleTo be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.Working closely with the Customer Service Manager to collate management information and data for analysis.Key Duties / ResponsibilitiesMonitor own...
-
Customer Service Coordinator
1 week ago
Morley, United Kingdom HARRON HOMES LIMITED Full timeKey Purpose of Role To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working closely with the Customer Service Manager to collate management information and data for analysis. Key Duties / Responsibilities ...
-
Customer Service Coordinator
3 weeks ago
Morley, United Kingdom HARRON HOMES LIMITED Full timeKey Purpose of RoleTo be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.Working closely with the Customer Service Manager to collate management information and data for analysis.Key Duties / ResponsibilitiesMonitor own...
-
Customer Service Coordinator
6 days ago
Morley, United Kingdom HARRON HOMES LIMITED Full timeKey Purpose of RoleFind out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.Working closely...
-
Customer Service Coordinator
3 weeks ago
Morley, United Kingdom HARRON HOMES LIMITED Full timeKey Purpose of RoleTo be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.Working closely with the Customer Service Manager to collate management information and data for analysis.Key Duties / ResponsibilitiesMonitor own...
-
Customer Service Liaison
2 days ago
Morley, Leeds, United Kingdom HARRON HOMES LIMITED Full timeJob DescriptionJob Title: Customer Service CoordinatorCompany: HARRON HOMES LIMITEDJob Summary:We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for managing customer issues and complaints, working closely with the Customer Service Manager to analyze...
-
Customer Service Liaison
2 days ago
Morley, Leeds, United Kingdom HARRON HOMES LIMITED Full timeJob DescriptionJob Title: Customer Service CoordinatorCompany: HARRON HOMES LIMITEDJob Summary:We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for managing customer issues and complaints, working closely with the Customer Service Manager to analyze...
-
Customer Experience Coordinator
6 days ago
Morley, Leeds, United Kingdom HARRON HOMES LIMITED Full timeJob SummaryWe are seeking a highly motivated and organized Customer Service Coordinator to join our team at HARRON HOMES LIMITED. As a key member of our customer service department, you will be responsible for managing and administering customer issues, ensuring timely resolutions and maintaining excellent customer relationships.Key ResponsibilitiesCustomer...
-
Customer Service Coordinator
3 weeks ago
Normanton, West Yorkshire, United Kingdom Howdens Joinery Full timeHowden Joinery is seeking a Customer Service Coordinator to become a vital part of our team at our manufacturing facility, where we specialize in creating custom stone worktops. In this role, you will report directly to the Customer Service Team Leader and play a key role in delivering outstanding service to our clientele.Key Responsibilities of the Customer...
-
Customer Service Project Coordinator
1 week ago
Wetherby, West Yorkshire, United Kingdom Extension Recruitment Ltd Full timeAre you ready to take your career to the next level? Our client, a highly reputable manufacturer renowned for delivering innovative point of sale marketing solutions to prestigious global brands, is seeking a Customer Service Coordinator to join their esteemed Project Management team based in Wetherby. As a key player in this role, you’ll be at the...