Client Account Manager
1 month ago
Client Account Manager
Location: Portsmouth
Hours of Work : Monday to Friday – 40 hours per week
Salary: £28,000 to £35,000 (depending on experience)
Plus, great company benefits
- To manage all client relationships within the business via email and on the telephone
- To attend client meetings to manage new and existing relationships.
- Create and develop relationships with existing clients and assist the Managing Director with pre-sales, change and complaints.
- To collect, input and maintain all client data with accuracy.
- Play a key role in investigating and solving clients' problems, to ensure that the customer is happy, and any issues have been resolved.
- To maximise on opportunities where you see an opening to do so
- Manage the set-up and on-boarding of new client accounts, including the co-ordination of the scoping, Client process map, Client inbound and outbound specification and following the process through to client becoming active and a spending account.
- Quality and compliance
- Process improvement.
- To manage a client support executive and oversee the communications coming through the support inbox.
- A proactive person who is keen to grown relationships and opportunities
- Has a proven history as an account manager
- Has strong communication skills and experience
- Has great organisation and planning skills and can communicate well both verbally and written
- Is a team player
- Is keen to really own this position.
- Has a proven ability to drive a process from planning to execution
- Can both influence and negotiate with clients.
- Is proficient in Microsoft Office
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