Maternity Clerk

Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.

We have three strategic objectives:

People: To cultivate and sustain happy, productive and engaged staff;

Patients: To be good or outstanding at everything we do;

Population: To work seamlessly with partners to improve lives;

We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.

Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.

Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.

Job overview

The post holder will give administrative assistance in a busy antenatal clinic. This is a varied role and the need for flexibility in approach and adaptability is essential. The post holder will be expected to be organised and carry out tasks in a timely manner, providing essential administrative support to midwives, doctors and the wider team. The post holder will be managing a generic inbox and patient phone line and will work on ensuring the maternity patient pathway is followed appropriately.

Main duties of the job

The post holder must have the ability to work as part of a team to ensure all relevant administrative activities are carried out in a timely and accurate manner. You would be expected to handle enquiries and requests from women, relatives, staff colleagues confidently and sensitively both in person and by telephone.

The successful candidate must have a good standard of education, good organizational skills and be able to work as part of the team and adhere to confidentiality. The successful candidate must be able to work flexibly within the administrative team.

Working patterns can be discussed with the successful candidate upon appointment to the role.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:

• Our People – to cultivate and sustain happy, productive and engaged staff
• Our Patients – to be good or outstanding in everything we do
• Our Population – to work seamlessly with our partners to improve lives

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for details on the main duties and responsibilities.

Person specification Experience

• Relevant clerical experience
• Experience of patient management systems
• Previous NHS experience

Qualifications

• NVQ Customer care or equivalent qualification

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

#J-18808-Ljbffr

---