Band 2 Maternity Receptionist/administrator

2 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
University Hospitals Birmingham is one of the largest acute Trusts in England and we are proud to deliver and be recognised for providing high quality care.

We have three Maternity units with approximately 9000 births per annum. We are striving to promote midwifery led care and Continuity of Care alongside our Consultant Led obstetric units.

An exciting opportunity has arisen to join the reception team at Heartlands and Solihull Maternity Unit.

The successful applicant will work within the reception department at Heartlands or Solihull Maternity Unit at University Hospitals Birmingham and provide and efficient and effective antenatal and postnatal outpatient clinical clerk role and work in direct contact with patients, midwives ,maternity support workers, consultants and other agencies, whether inpatient or outpatient and will be expected to help maintain the maternity medical records library

The post holder will be required to have recent NHS experience in a clerical/patient services environment and be have the ability to operate patient administration computer systems and possess basic knowledge of medical terminology.

**Main duties, tasks & skills required**:
The post holder will provide an efficient and effective outpatient clinic reception service for the medical and midwifery staff helping to ensure that the antenatal clinics run smoothly and that all patients and appointments are dealt with in the appropriate manner.

The post holder will adhere to the obstetric/medical criteria laid down by the consultants and midwifery staff, make or re-schedule all maternity outpatient appointments, using the relevant manual or computerised appointment systems ensuring that all patients are made fully aware of their required appointments either in person or over the telephone.

The post holder will also undertake Maternity reception office duties and provide a professional and caring service and assistance to all patients.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
Communication:

- Liaise with staff, patients and external agencies, such as GP's, Dentist's
- Provide patients with support, non-clinical advice and information on a range of issues including appointment queries
- Notify patients of new or changes to appointments
- Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation.
- Provide excellent telephone skills accurately recording telephone messages and other enquiries and refer as appropriate
- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

Analytical and Judgemental Skills/Freedom to Act:

- Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
- Ability to recognise situations that should be referred onto the Supervisor /Line Manager and take prompt and appropriate action
- Highlight capacity shortfalls in appointment availability/clinical areas and escalate to supervisor/team leader
- Ensure patients are listed in chronological order unless clinical priority determines otherwise
- Manage long waiting list patients in line with National Guidelines and local Patient Access Policy

Planning and Organisational Skills:

- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
- Scheduling of patients into clinics ensuring they meet capacity
- When booking appointments ensure that patient accessibility requirements are met, ambulanc

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