Financial Counselor

Typical pay range: $22.57 - $31.60 per hour, based on experience.

This position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Patient Access & Pre-Arrival - Financial Counselor

REPORTS TO POSITION: Patient Access Services Supervisor

DEPARTMENT: Patient Access Services

DATE LAST REVIEWED: 9/30/2021

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Patient Access Department registers and schedules all patients for medical services as ordered by their physician, obtaining all key information required to bill for services provided. Our goal is to provide professional, accurate and timely service within all aspects of registration and scheduling.

POSITION OVERVIEW: Reports to the appropriate Site Supervisor of Patient Access or Pre-Arrival Services, and delivers professional expertise of their assigned duties. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Maintains working knowledge of available community programs and grants.

Assists with follow-up and screening for presumptive eligibility for OHP.

Assist patients in applying for the Oregon Health Plan.

Explains St. Charles financial policies to patients and financially responsible parties.

Maintains working knowledge of the hospital Financial Assistance Program. 

Maintains working knowledge of Medicare, Medicaid, Commercial and HMO payers.

Demonstrates skill in analytical problem solving and the ability to solve moderate math problems with complete accuracy.

Knowledge of organizational structure, workflow, and operating procedures.

Conducts financial interviews with self-pay patients to determine the patient’s ability to pay. Places calls to patients on a work queue, and assists them as appropriate.

Provides estimates on the cost of procedures/hospitalizations and collects payments.

Provides patients with applications for the hospital’s Financial Assistance Program when appropriate and assists with application process. Gathers demographic and financial information to substantiate eligibility for financial assistance.

Direct patients to the estimates department for the cost of procedures/hospitalizations.

Takes payments for both Hospital and Professional services. Sets up payment plans for both as appropriate.

Enters clear and concise documentation in the patient registration/ billing system.

Works with supervisor, management and the patient access staff to improve processes, increase accuracy, create efficiencies and achieve the overall goals of the department.

Attends required training, completes on-line training as assigned.

Participates in ongoing and continuing education for front line staff. 

Collects co-pays and deposits in accordance with SCHS credit and collection guidelines.

Work appropriate One Content queues for Inpatient Notification and signature collected as needed per campus.

Updates registration data in patient registration system

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High school diploma or GED.

Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION

Required: Required to become certified through the Oregon Health Plan to be an OHP application assister, which requires passing a background check unique to the Oregon Health Plan.

Preferred: N/A

EXPERIENCE

Required: Experience with automated systems and computers. Must have solid math skills. Working knowledge of Microsoft Office products, including Office and Excel with the ability to learn and operate supporting software tools.

Preferred: General Medical Office Practices.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

Is Exempt Position?

No

Job Family:

FINANCIAL COUNSELOR

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

0800-1630 #J-18808-Ljbffr

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