Pensions Communications and Training Lead

3 days ago


Plymouth Devon, United Kingdom Cathedral Appointments | B CorpTM Full time

Our client is a thriving, people-focused business delivering high-quality service solutions across the UK and internationally. With a collaborative culture, modern office environment, and a strong reputation for innovation and employee development, they are committed to supporting growth and rewarding success. The team continues to expand, offering excellent career progression within a supportive and forward-thinking environment.

This is an excellent opportunity for an experienced leader from an office, hospitality, travel, or retail environment who is looking to take the next step in their career. The Customer Support Team Lead will motivate and support a dynamic team, ensuring exceptional service delivery for clients and customers. Responsibilities of the Customer Support Team Lead: -
Lead, motivate, and support a customer support team to deliver consistently high service standards.
Conduct regular 1-to-1s, coaching sessions, and performance reviews to support team development.
Contribute to business-wide initiatives, working cross-functionally to enhance customer experience and internal processes.

Requirements of the Customer Support Team Lead: -
Proven leadership experience in an office-based environment; Strong people management capability, with the ability to inspire and develop a high-performing team.
27 days holiday (including 2 rest days) + bank holidays, plus your birthday off.
~ Private healthcare and 24-hour GP access.
~ Pension scheme with increasing employer contributions.
~ Sabbatical options, quarterly reward experiences, and opportunities for travel.
~ Electric car, cycle, and tech salary sacrifice schemes, plus wellbeing support.


If you’re an ambitious leader ready to make an impact in a growing customer support function, we’d love to hear from you.



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