Travel Trust

3 weeks ago

Oxford Oxfordshire, United Kingdom ABL Recruitment Full time €13

Role: Travel Trust & Safety Advisor

Expected duration: 12 months (With a view to extend and possibly convert to permanent)

Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)

Work location: 2 days in the office in Oxford, and 3 days from home

Hours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month

Start: ASAP

Location: Oxford

Our client is a global travel and tourism and travel technology business. They are looking for a Trust and Safety Advisor to join their growing team in Oxford. The Trust & Safety Team is responsible for providing a professional and consistent level of authentication for all travel experiences suppliers & bookings as well as holiday rentals. This position is an outstanding opportunity for a smart, energetic, responsible, self-motivated person who excels in customer support and attention to detail. The Trust and Safety Advisor will validate new supplier sign-ups/accounts and provide support to customers who contact TripAdvisor regarding trust and safety issues. This is NOT a customer service role, it does have customer facing components by phone and email, but it is not the focus of the job. Your Primary focus will be on validation checks for holiday rentals verifying property is safe and customer is safe (i.e., payments). For the travel experiences section, you will be verifying suppliers (tour and experience owners).

Key responsibilities

The primary responsibility for the role will be:

  1. Assisting with validation checks of advertisers so they can advertise their property or experience, and for customers to book properties or experiences safely through the site.
  2. Assist in validation checks
  3. Investigate suppliers and bookings using the information provided by the customer
  4. Analyse information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
  5. Make justifiable decisions in regard to evidence found and relating this to how to proceed with new customers
  6. Understand and meet targets supplied so that customers’ expectations and needs are met as efficiently as possible
  7. Have the insight to provide new ideas which would improve and add to the current processes that is used in the Trust and Safety Team
  8. Provide customer support: Make and respond to telephone calls and emails to assist customers with any additional checks as required so to validate them before activation/validate their booking before the check-in date
  9. Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
  10. Handle any issues associated with the misuse of a customer’s account that would affect travellers
  11. Investigate existing suppliers for suspicious or fraudulent behaviour
  12. Evaluate the risk that an existing customer would pose to the company
  13. Use in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner
Requirements
  • Exceptional attention for detail & high-quality research skills
  • Active interest in the internet fraud world and a keen desire to learn new skills
  • Problem-solving skills with the willingness to take ownership and resolve issues
  • Ability to listen and communicate well with an excellent telephone manner
  • Excellent written skills with proper grammar usage and thorough, yet concise verbiage
  • Good time management and self-organization
  • Ability to keep calm under pressure
  • Desire satisfaction from making a difference, exceeding customer expectations, and a willingness to go the extra mile
Skills and Qualifications

Must be able to work one weekend in every two

Prior experience within a Customer Service role is desirable

Experience in a research environment is advantageous

Must be confident in using a PC

Prior experience with Microsoft Office Software within a Customer Service role is desirable

Fluent in a second language (Spanish, French, Portuguese, German, Italian) is desirable but not compulsory

#J-18808-Ljbffr

  • Assistant Education

    2 months ago

    Oxford, Oxfordshire, United Kingdom Windle Trust International Full time

    Oxford, Oxfordshire (with hybrid working and regular travel UK-wide to support students) Windle Trust International (WTI) is a well-established NGO dedicated to increasing access to, and improving the quality of, education. We support refugees and communities affected by conflict, displacement, neglect or discrimination in East Africa and the Horn of...

  • Programmes Assistant

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Windle Trust International Full time

    Programmes Assistant Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. Oxford, Oxfordshire (with hybrid working and regular travel UK-wide to support students) About Us Windle Trust International (WTI) is a well-established NGO dedicated to increasing access to, and improving the quality of,...

  • Trusted Assessor

    2 weeks ago

    Oxford, United Kingdom Oxfordshire Association of Care Providers Full time

    The purpose of this role is to support care providers, discharge teams, patients and their families by carrying out assessments on behalf of care providers. It is aimed that this will free up resources in providers, facilitate discharges from hospital more quickly and smoothly and reduce post-admission problems and readmissions to hospital. We are looking...

  • Trust Recruitment Coordinator

    2 weeks ago

    Oxford, United Kingdom NHS Professionals Full time

    **About The Role**: **Are you looking to kick-start your career in recruitment? Or perhaps you want to use your existing recruitment and resourcing experience to benefit your local NHS Trust?** *** **We are looking for a Trust Recruitment Coordinator to join our growing team!** Based at **£22,500 per annum /** **plus the opportunity to take advantage a...

  • Trust Recruitment Coordinator

    5 days ago

    Oxford, United Kingdom NHS Professionals Full time

    **About The Role**: **Are you looking to kick-start your career in recruitment? Or perhaps you want to use your existing recruitment and resourcing experience to benefit your local NHS Trust?** *** **We are looking for a Trust Recruitment Coordinator to join our growing team!** **Hours: 37.5 Hours Per Week / Monday - Friday (On-Site)** **£22,500 Per...

  • Travel Money Advisor

    1 week ago

    Oxford, United Kingdom Sainsbury's Full time

    **Location** - Heyford Hill Store, Sainsbury's Supermarkets Ltd Heyford Hill, Oxford, OX4 4XR **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £11.00 per hour **Areas of business** - Sainsbury's Bank **Job ID** - 222563 We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank. “Bank...

  • Trust and Safety Advisor

    1 month ago

    Oxford, United Kingdom Tripadvisor Full time

    The Trust & Safety Team is responsible for providing a professional and consistent level of authentication for all TripAdvisor Experiences suppliers & bookings. The Trust and Safety Advisor will validate new supplier sign-ups/accounts and provide support to customers who contact TripAdvisor regarding trust and safety issues. This position is an outstanding...

  • Tesco Travel Money Advisor

    2 days ago

    Oxford, United Kingdom Travelex Full time

    **Travel Services Partner - Tesco Bank Oxford - Part Time** **Job Type**: 12 months Fixed Term Contract **Hours per week**: 16 **Salary**: £11.50 per hour + Location Allowance and Monthly Bonus Scheme **Working Patterns**: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your...

  • Trust & Safety Administrator

    3 weeks ago

    Oxford, United Kingdom Anne Jagger Recruitment Full time

    Anne Jagger Recruitment in Oxfordshire are looking to recruit 2 x temporary Trust and Safety Advisors to join our client, an international business specialising in Travel and Hospitality. The Job: £13.00 per hour plus holiday pay Hybrid - 1-2 days a week in the Oxford office, remaining days work at home 37.5 hours per week - 9am-5:30pm, 5 days a week,...

  • Trust & Safety Advisor (Kyc)

    2 weeks ago

    Oxford, United Kingdom Anne Jagger Recruitment Full time

    Anne Jagger Recruitment in Oxfordshire are looking to recruit a temporary Trust & Safety Advisor/Administrator (KYC) to join our client, an international business specialising in Travel and Hospitality. **The Job**: - £13.00 per hour plus holiday pay - Hybrid - 1-2 days a week in the Oxford (Cowley area) office, remaining days work at home - 37.5 hours...

  • Customer Service Advisor

    2 weeks ago

    Oxford, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** 230003PJ) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Service Advisor

    1 week ago

    Oxford, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** 2300037X) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Service Advisor

    1 week ago

    Oxford, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** 230001KH) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Service Advisor

    20 hours ago

    Oxford, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** 230002TV) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Service Advisor

    2 days ago

    Oxford, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** - 230000I0) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Service Advisor

    3 hours ago

    Oxford, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** - 2300015D) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Commercial Manager

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom The Orders of St John Care Trust Full time

    Working with the Commercial Director, the Contracts Manager will manage senior level relationships within Local Authorities, Clinical Commissioning Groups and other key stakeholders, to ensure the parties meet contractual requirements. The role includes a broad spectrum of responsibilities including reviewing, drafting, revising and negotiating contracts,...

  • Customer Training Support Advisor

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time €13

    Role: Travel Trust & Safety Advisor 12 months (With a view to extend and possibly convert to permanent) 00 per hour + Holiday pay (Equivalent to 33 days after 3 months) 2 days in the office in Oxford, and 3 days from home will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month Start: ASAP Our client is a global travel...

  • Customer Training Support Advisor

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) 00 per hour + Holiday pay (Equivalent to 33 days after 3 months) 2 days in the office in Oxford, and 3 days from home will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month Start: ASAP Our...

  • Customer Training Support Advisor

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time €13

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) 00 per hour + Holiday pay (Equivalent to 33 days after 3 months) 2 days in the office in Oxford, and 3 days from home will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month Start: ASAP Our...