Commercial Support Officer Remote Working
2 weeks ago
From our base in Kingston, we provide event technology and print services for events globally.
This is the reason why live events exist.
Using QR codes or contactless technology the name badge can also be a data collector - a means of keeping track of what thousands of attendees are interested in. And the quality of the name badge, combined with the way in which it’s delivered, are central to the attendee’s first impression of the event.
We support all kinds of events. We've also worked on a huge variety of events including many major car launches for automotive brands, the launch of a new floating city on the Red Sea, and a conference for healthcare professionals in San Francisco.
We’re called on to provide systems and data expertise. We do this for many of the world’s best-known brands on some fantastic live events.
To see a small sample of what we do, have a look at this recent video:
To support continued expansion we're looking for a new addition to our Tech Team. The role of Onsite Tech Support Specialist allows you to hone a broad set of skills; setting up and supporting hardware, configuring software, data handling and customer skills.
You will receive hands-on, one-to-one training in setting up, configuring and delivering our technical solutions at live events. After developing the necessary skills you will be tasked with delivering these services at our customers’ events worldwide, as part of our Onsite Tech Team.
The job offers an exciting opportunity to be involved in the fast-paced live events industry, delivering a consistently high level of service while working on new innovations.
There are numerous opportunities to travel, as we support events worldwide for some of the world’s best known brands. You’ll also have the opportunity to help develop our technology and then see first-hand the positive impact of those developments at future events.
The buzz of pulling off a challenging event and seeing it unfold makes every day different and interesting.
Ensure smooth execution of onsite services
Pre-event client communications regarding technical requirements
Full set-up and testing of software and equipment in house for onsite jobs
Technical support at events
Reporting live data and producing post-event reports
Set up of ‘dry hire’ equipment (for client to use without onsite support from us) and providing remote support
Contribute to the improvement of tech solutions, and developing new ones
A higher-level qualification in an IT discipline or equivalent commercial experience within a technical role
~18 months or more work experience
~ Candidates must be competent in using relational databases and/or coding applications that interact with data
~ UK driving licence
Working with API integration, SQL Server, HTML, CSS, Javascript, Python, VBA, Excel, Adobe Creative Suite, Flutter, Firebase, Google Cloud Platfrom
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