IT Support Analyst

2 weeks ago


London, United Kingdom Nexus Jobs Limited Full time

Desktop Support Analyst- Bank- City London
Desktop Support Analyst - Bank - City London
We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment.
Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.
Remote and telephone support of mobile/European users will also be required.
Work within the Service Desk team in supporting and delivering all aspect of services
-1 st /2 nd line support (capable of root cause analysis)
-Remote branch support using Remote Assistance
-Customer facing, support of internal banking staff, VIPs
-Maintenance and support of desktops, laptops, Blackberry's
-Ad-hoc project involvement
Experience supporting desktop platforms for banking environments
-Experience in operational deployments. Service Desk ticket software
-Market data products
-ITIL, Microsoft certifications advantageous
-Maintains industry recognised skills through training or self-study methods
Supporting Microsoft operating systems, office suite
-TCP/IP, basic networking skills
-Root cause analysis and remediation
Windows 7
-Office 2013
-Xenapp published applications, support
-Desktop hardware, laptops, Blackberry's deployments


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