Legal & Risk Operations Assistant

3 weeks ago


Bolton le Sands Lancashire, United Kingdom Keoghs LLP Full time

Whilst our counter-fraud team is the largest and longest-established in the UK, we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. The Operational Support Assistant’s role is to assist with the management of daily business activities and administrative tasks that are critical to the sound running of the counter fraud team.
The Operational Support Assistant’s responsibilities include tracking, chasing, monitoring and reporting upwards upon critical operational processes to ensure that targets are hit and deadlines are maintained as well as playing a key part on the proactive organisation of training and other events and dealing with Counter-Fraud specific processes.
Key Accountabilities Organisation and planning:
• Act as key point of contact for the agreed team members including diary management to ensure an efficient use and prioritisation of time for the Senior Leadership Team and others within the department
• Arranging activities such as training and business update sessions for the teams • Facilitating holiday and absence cover arrangements where required Financial:
• Monitoring and tracking the financial hygiene of the department on a regular basis
• Working with the Business Unit Director and Team Leaders to ensure that working capital targets are
• Maintenance of absence and holiday records where required, updating appropriate systems
• Managing the disbursement write off process for the relevant Clients Counter-Fraud Specific processes:
• Co-ordination and tracking of Fraud, Organised Fraud & Complex referrals from across the business
• Owning the Generic Operation files in Tracker, keeping diaries updated and overseeing billing arrangements
• Involvement in distribution of the digital post as and when needed
Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch
The location for this role is Bolton, Parklands Office
This is an agile working role with attendance at the office at least 1 day per week
Excellent phone manner, good written and verbal communication skills
• Proficient in MS Office to include Outlook, Word, Excel, Powerpoint, Elite and case management system.
• Previous experience working with management information, and Excel knowledge, including presenting data in client reports is preferred.



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