Customer Training Support Advisor
2 weeks ago
Customer Service Advisor
Working Hours: Full-time
Monday, Tuesday, and Thursday: 9 am - 5 pm (in office).
Friday: 9 am - 5 pm (remote work).
Saturday: 9 am - 3 pm (remote work).
Join a thriving e-commerce business operating in the dynamic beauty sector, situated in Bootle, Liverpool. We pride ourselves on delivering exceptional service and quality products to our valued customers.
Role Overview: We are seeking a dedicated and skilled Customer Service Advisor to join our team on a full-time basis. This role offers a blend of in-office and remote work, providing flexibility and a supportive environment for you to excel in.
Minimum of 2 years' experience in customer service, preferably within digital platforms on phone, email, and social media channels (Instagram, Tik Tok, and Facebook)
Proficiency in computer applications such as Word and Excel and data inputting.
Great rapport building
Respond promptly and professionally to customer inquiries via email, phone calls, and social media channels (Instagram, Facebook, and TikTok).
Maintain accurate records of customer interactions and feedback in our database, ensuring clear and concise notes.
Cultivate strong relationships with customers, delivering exceptional service and building rapport.
Meet and exceed key performance targets set by the company.
Uphold quality standards and ensure consistency across all customer interactions.
If you are passionate about delivering outstanding customer support and thrive in a fast-paced environment, we encourage you to apply. Join our team and contribute to our mission of providing exceptional service within the beauty industry.
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