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Customer Service/Sales Executive

1 month ago

Kirkcaldy Fife, United Kingdom Steele Charles Limited Full time

Steele Charles are delighted to have been retained with a multi-national import-export business in Fife. The organisation is seeking to hire an ambitious individual with a passion for sales and customer service. Personality and gumption is a must for this role and the right attitude will stand out above experience. This could be suitable for a fresh grad or someone with a few years experience looking to join an organisation where they can have a more meaningful career. Key Responsibilities:

  • To show a high level of competency and organisational skills working within a team environment providing a total quality service to internal and external customers. Ensuring that a professional representation of the company, its services and values with a positive can-do attitude are exhibited at all times.
  • Managing existing and prospective customers to maximise product take up and sales opportunities.
  • Taking incoming sales enquiries professionally and offering product advice as required.
  • Preparing customer quotations ensuring profitability is maximised by up-selling and cross-selling.
  • Obtaining pricing and availability from suppliers for non-stock items as necessary.
  • Maximise CCB on every order.
  • Processing sales orders quickly and accurately, working in line with company procedures.
  • Keeping the data on the CRM accurate, updating number of machines and customer categories
  • Handle customer complaints, provide appropriate solutions and alternatives.
Skills:
  • Proven customer support experience or experience as a client service representative
  • Experience of working with technical or complex information
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Ability to build effective working relationships with internal and external customers.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication skills
  • Skilled in negotiation and dealing with complaints.
If this position is of interest, please reach out or apply with an up to date CV

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