Service Support Administrator

3 weeks ago


Peterborough Cambridgeshire, United Kingdom Barker Ross Group Full time

Barker Ross is recruiting on behalf of their client who is the largest in their field for a Consumer Services Administrator.

This is a permanent position. Hours are Monday to Friday, working 09:00 - 17.To provide primary telephone, e-mail and letter support for the UK end users of clients products

Answering consumer telephone calls, emails and letters also liaising with other CSA's as required to provide a seamless service

Arranging for dispatch of spares and product replacements with the Operational Team or Facilities Manager

Updating product knowledge by having regular training with relevant Managers and to assist in training new staff members when required

Providing immediate feedback to the Management team in the event of frequent instances of problems with the same products so the appropriate remedial action can be taken

Providing admin support to the Trading team

Providing general support to other team members and departments as needed.

Barker Ross Group values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.



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