Customer Experience Specialists

4 weeks ago


Kingston upon Thames Greater London, United Kingdom Page Personnel Sales Full time

About Our Client

The client is a well known, FMCG multinational business based in Kingston.

Job Description

The key responsibilities will include but not be limited to-

  • A full overview of the Order management process with clients and commercial awareness of the this process
  • Liaising with internal and external stakeholders building relationships and solving issues as they arise
  • Representing the voice of the customer internally
  • Developing relationships with customers and be representative of your business to them
  • Focus on the cash collection cycle and gain insight and feedback for process improvement
  • Working on projects for improvement on various areas such as deliveries, ordering process, stock issues
  • Administering change notifications and communicating this effectively to the customer
  • Integrating new customers into process and ensuring a smooth process
  • Monitor and improve operational metrics for the aim of continuous improvement

The Successful Applicant

The successful candidate will

  • Have experience in stakeholder management
  • Have excellent communication skills
  • Have strong analytical skills
  • Have an understanding of end to end order management in a B2B environment
  • Have strong IT skills with a preference for SAP
  • Be articulate, ambitious an passionate about the brand
  • Strive for excellence and work in a collaborative way
  • Have a strong commercial acumen and ability to see the bigger picture

What's on Offer

A competitive salary and package and opportunity with a fantastic and multinational business.

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