Head Of Operational Excellence

4 weeks ago


Stirling, United Kingdom Diligenta Full time

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
In this position you will be responsible for Leading a group of operational support teams to remove barriers, improve operational performance and improve customer experience.
You will lead a multi-functional team and collaborate across all operational teams, senior business leaders, clients and 3 rd party suppliers, reporting to the Head of Operational Change & IT.
Lead a department of senior operational managers, working collaboratively towards a common goal of operational excellence
Drive controlled management, reporting and resolution of corporate and customer impacting events
Accountable for root cause analysis, insight and sizing of key challenge areas
Establish best practice tools, techniques and methodologies to deliver high quality, customer centric improvements to our operational processes
Experience of working within a matrix organisation and track record of influencing and negotiating at a senior leadership level
~ Proven senior leader in a Business and Operational process / continuous improvement
~ Experience working within financial services or other highly regulated environments
~ 25 days holidays + 8 bank holidays
~ Company pension scheme membership
~ Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
~ Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
~ A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing

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