Internal Technical Support

3 weeks ago

Kidderminster Worcestershire, United Kingdom Protektor Group UK Ltd Full time

In this role, the Internal Technical Support will be responsible for researching developing and understanding the Project Tracker and Lead facility, while maintaining the database and communicating potential leads through the management team. They will be required to correspond with contractors, architects, and distributors by telephone and email. They will be required to understand the use of Protektor drywall partition and ceiling systems, metal components, accessories and installation. Preparing documentation, quotations and information for both the Technical and Internal Sales team

Duties:

  • Advise on Technical solutions to customers.
  • Research competitor solutions and advise accordingly.
  • Manage, organise and update both the Project Tracker and Architectural Tracker.
  • Maintain and develop existing and new customers through appropriate propositions and ethical methods
  • Respond to and follow up on Technical Sales enquiries using appropriate methods.
  • Monitor and report on market and competitor activities and provide relevant reports and information.
  • Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
  • Attend training and develop relevant knowledge, techniques and skills.
  • Arrange and participate in meetings and project team activities.
  • Any other reasonable duties as required.
  • The use of Barbour ABI lead generator
  • Attend site as part of training and then give advice on the use of PGUK products
  • Arrange presentations to architects and sub-contractors where required

Area of responsibility:

  • High levels of numeracy and literacy. Minimum GCSE Grade C/4 or above in Mathematics and English.
  • Knowledge of SAP or Sage would be advantageous.
  • CAD knowledge would be advantageous
  • Must have a dynamic, can-do attitude.
  • Must have the ability to think on their feet and solve problems using own initiative and work as part of a team.
  • Ability to take ownership of a problem.

Qualifications/Training:

  • 1 year + Sales experience
  • Drylining experience
  • A good technical / sales knowledge
  • Attention to detail and organisation skills are essential to maximise the full day.
  • Strong communication skills and ability to build relationships at all levels.

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