Collections Management Officer

3 weeks ago

Chester Cheshire, United Kingdom Specialist Motor Finance Limited Full time

We operate Monday to Friday between the hours of 8am -4pm, 9am-5pm or 10am-6pm (On site) + 2 Saturdays (home working) per month 8am-12pm. 5 hours with Saturday hours worked will be paid in lieu.

Location: Chester business park

Established in 2014, Specialist Motor Finance have built up a reputation for providing a strong product range, offering quick decisions through the application process and a collaborative approach to working with our customers throughout the life of their agreement.
Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date.
Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
Deliver outstanding customer service at all times in line with our vulnerable customers and debt collections policies and procedures.
Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
Liaise from time to time with 3rd parties in relation to the management of the customer’s account.
Raise any procedural, departmental risks and concerns in line with company process and escalation routes.

Pension scheme up to 8% employer contribution
~26 days annual leave + 8 days bank holidays
~ Employee referral programme
~ Long Service awards
~ Life assurance
~ Discounted gym membership
~ Employee assistance programme
~ Purchase additional annual leave.
~ Social events

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