Customer Engagement Specialist

3 weeks ago


Surrey, United Kingdom Home Help Hub Full time

Type: The ideal candidate MUST be based in Surrey although the position can be done on a remote basis.

Job Type: Contractual

Compensation: £15 to £20 per hour (Based on experience)

Hours: Approximately 15 hours total

About Home Help Hub:

Home Help Hub is an innovative web-based platform designed to connect senior adults with a range of in-home service providers including dog walkers/sitters, home carers, mobile foot care specialists, mobile personal trainers, gardeners, cleaners, and mobile hairdressers. Our goal is to facilitate accessible and convenient services for seniors who prefer receiving care and services at their own home.

Job Description:

We are seeking a confident and experienced Customer Engagement Specialist to join our team on a contractual basis. The primary responsibility will be to engage with our service providers via phone calls to ensure their profiles are fully completed and up-to-date on our platform. This role is crucial for maintaining the high standard of provider information that our clients depend on.

Responsibilities:

  • Make outbound calls to approximately 300 service providers.
  • Collect and verify detailed information to complete each provider’s profile.
  • Promptly update profile information in our database.
  • Address any queries or concerns the service providers might have.
  • Maintain a high level of professionalism and brand representation during all interactions.
  • Ensure all interactions are logged and followed up on appropriately.

Requirements:

  • Excellent communication and interpersonal skills.
  • Confident and clear phone manner.
  • Proven experience in telemarketing or sales over the phone is highly desirable.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and efficiently.
  • Must be based in or near Surrey, with the capability to work remotely.
  • Access to a quiet workspace with a reliable internet connection for making phone calls.

Ideal Candidate:

  • You have a track record of successful telephone-based customer service or sales.
  • You are comfortable and skilled in handling and recording detailed information.



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