Customer Assistant

2 months ago

Surrey Surrey, United Kingdom Marks and Spencer Full time

All the details

Week 1

Tues, Wed, Fri, Sat

Week 2

Mon, Tues, Wed, Fri

Due to the working hours for this role we cannot consider applications for anyone under the age of 18.

Base rate £12.00 p/h plus additional £3.00p/h unsocial premium for hours worked between 22:00-06:00

This vacancy is for 8 weeks

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

  • Customer Assistant

    1 month ago

    Surrey, Surrey, United Kingdom Marks and Spencer Full time

    SummaryOperations AssistantAll the detailsThis is a temporary position 30 hours per week Due to heavy machinery use this job is over 18's only Week 1Sun , Tues, Wed , Thurs Week 2Mon, Tues , Thurs and Sat Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores...

  • Customer Assistant

    4 weeks ago

    Surrey, Surrey, United Kingdom Marks and Spencer Full time

    SummaryOperations AssistantAll the detailsThis is a temporary position 30 hours per week Due to heavy machinery use this job is over 18's only Week 1Sun , Tues, Wed , Thurs Week 2Mon, Tues , Thurs and Sat Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores...

  • Customer Assistant

    1 month ago

    Surrey, United Kingdom Marks & Spencer Full time

    Customer Assistant-Foods Week 1 Sun, wed 10.30am to 6.30pm Thursday and Friday 2.30-10.30pm Week 2 Wednesday, Thursday, Friday 2.30pm to 10.30pm Saturday 9.30am to 5.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...

  • Customer Assistant

    4 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    Customer Assistant-Foods Week 1 Sun, wed 10.30am to 6.30pm Thursday and Friday 2.30-10.30pm Week 2 Wednesday, Thursday, Friday 2.30pm to 10.30pm Saturday 9.30am to 5.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...

  • Customer Assistant-operations

    3 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    **Customer Assistant-Operations -Astead** Monday, Tuesday, Thursday to Saturday 5am to 1pm 3£ additional for unsocial hours **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant- Foods

    4 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    Customer Assistant - Foods - Late Work Pattern Week 1 Monday, Tuesday, Wednesday, Friday and Saturday 6.30pm to 10.30pm 2 Sun 2.30-6.30pm, Monday 6.30-10.30pm, Wed to Friday 6.30pm to 10.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant-foods

    4 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    Customer Assistant-Foods Wednesday and Thursday 5.30-9.30am Saturday 2.30pm to 10.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Assistant

    2 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    Week 1 Monday to Friday 5.30-13.30 Week 2 Monday, Tuesday, Thursday, Friday and Saturday 5.30-13.30 plus £3 unsociable hour premium 2200 - 0600am **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    3 days ago

    Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Sunday 8am to 4pm Monday and Tuesday 14.30-22.30 Week 2 Monday and Tuesday 14.30-22.30 Saturday 5.30-13.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    4 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    **Saturday 7am to 11am** **Sunday 8am to 12pm** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all...

  • Customer Assistant

    4 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    Saturday 7AM to 11AM Sunday 9.30AM to 1.30PM **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all...

  • Customer Assistant

    3 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Mon, Tues, Wed, Friday and Saturday 14.30-22.30 Week 2 Sun 10.30-6.30, Tuesday to Friday 14.30-22.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    3 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    Week 1 Saturday 1.30-9.30pm Week 2 Tuesday 5.30am - 1.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...

  • Customer Assistant

    1 week ago

    Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Sunday 10.30am to 6.30pm Tuesday and Friday 2.30pm to 10.30pm Week 2 Wednesday Friday and Saturday 2.30pm to 10.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    3 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1: Sun 08:00-16:00 Mon 14:30-22:30 Tues 14:30-22:30 Week 2: Mon 14:30-22:30 Tues 14:30-22:30 Sat 05:30-13:30" **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks...

  • Customer Service Assistant

    2 weeks ago

    Surrey, United Kingdom We Are With You Full time

    All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included.We are looking for Customer Service Assistants to work closely with our partners to deliver excellent customer service and administrative support to those involved with the NHS Surrey...

  • Assistant Director Customer Service and Transformation

    1 month ago

    Surrey, United Kingdom AKTON Resourcing Ltd Full time

    Job Title: Assistant Director Customer Service and TransformationLocation: SurreyContract: 6 monthsSalary: £800/dayWork Arrangement: HybridAre you a visionary leader with a passion for transforming customer experiences? We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational excellence of...

  • Assistant Director Customer Service and Transformation

    4 weeks ago

    Surrey, United Kingdom AKTON Resourcing Ltd Full time

    Job Title: Assistant Director Customer Service and TransformationLocation: SurreyContract: 6 monthsSalary: £800/dayWork Arrangement: HybridAre you a visionary leader with a passion for transforming customer experiences? We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational excellence of...

  • Customer Assistant Operations-ashtead

    3 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    **Customer Assistant Operations-Astead** Sunday 10.30-18.30 Tuesday 14.30-22.30 Wednesday 14.30-22.30 Thursday 14.30-22.30 Friday 14.30-22.30 Week 2 Tuesday to Saturday 14.30-22.30 £3 additional for unsocial hours **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...

  • Customer Assistant-Foods-Ashtead

    1 month ago

    Surrey, Surrey, United Kingdom Marks and Spencer Full time

    All the detailsThis is a temporary vacancy for 8 weeks, working 22.50 hours per week. Work Pattern: Week 1 Wed, Fri and Sat Week 2 Sun , Mon, Fri Due to the nature of this role which requires working late night, you will need to be over 18. Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...