Account Manager

£35-40k | Permanent | Reporting to Director of Procurement and Revenue Operations We're on the lookout for an organised, driven, and people-focused Account Manager to join the team at Collectiv Food. In this role, you'll be key to supporting and growing our expanding customer base, ensuring they receive exceptional service and tailored product solutions on their full basket requirements. As part of our dynamic account management team, you'll be responsible for nurturing customer relationships, identifying up-sell and cross-sell opportunities, and helping source the best product options to meet our customers' unique business needs. You'll be based at our Kings Cross office in London, with weekly travel to visit customers on-site (mainly London locations). What you'll be doing Nurture both existing and newly onboarded accounts, highlighting early successes and advocating for scaling of our service across their business Be responsible for the successful seamless transition of clients from new customers to key accounts Develop deep relationships with the customer across multiple functions, from decision makers to the kitchen team demonstrating our ability to add value to their businesses, and establish sticky partnerships that stand the test of time Analyse and assist in the completion of request for proposals or new tenders from customers, formulating solutions and effectively following up on these Consistently track activity in our CRM in order to provide the business with actionable metrics and data Work closely with our Producer & Operations teams on new opportunities, to reach optimal outcomes for the business Work alongside a driven team, dually motivated by building an exciting business and leaving the world a better place than we found it Accountable for hitting both individual and team sales targets and KPIs Putting sustainability at the forefront of decision making What we're looking for Proven experience in a commercial role such as business development, account management, or a similar customer-facing position Strong proficiency with spreadsheets, and confidence working with complex data sets — including pricing, product lists, margins, and internal reporting An entrepreneurial spirit and growth mindset — you're energised by fast-paced, early-stage environments and embrace change as an opportunity A strong communicator and true team player — you thrive in collaborative environments and view team success as your own Exceptional attention to detail — you spot inconsistencies quickly and take pride in delivering accurate, high-quality work the first time A genuine passion for food and a belief in the power of technology and AI to create a more sustainable food system Added Bonuses (The Cherries on Top) While not essential, any of the following would be a plus: You've gained experience working in a fast-paced start-up environment. Prior experience working with food products, distribution, or hospitality sector Understanding of food safety regulations or certifications (e.g., HACCP, BRC, FDA). What you'll get 25 days annual leave plus 8 public holidays Competitive salary, industry-matching pay reviews with agreed commission structure. Great exposure and ability to impact a fast-growing, mission-driven food start-up Business mentor to support your growth, development & well being in the business As a rapidly scaling start-up with a recent Series A funding round under our belt, the opportunities for progression are endless. We support progression in many forms from upward progression as either a specialist individual contributor or people manager as well as lateral progression into other teams at Collectiv Food for which you have transferable skills or have demonstrated the potential and desire to learn What you can expect from our recruitment process 30-minute phone interview with a member of our Talent team and/ or the hiring manager Second Interview -Meet the Director of Procurement and Revenue Operations and meet the team at the office. Ask your own questions. Why Collectiv Food? Collectiv Food is a next generation food and drink supply business, leading the transition to a fair, transparent and sustainable supply chain for Europe's professional kitchens. Its innovative delivery model enables it to offer market-beating prices and a reliable service, all underpinned by a commitment to sustainability. Founded in 2018, we are based in King's Cross, London and supported by industry experts and leading venture investors, such as Norrsken VC, Clay Capital, VNV Global, Octopus and Partech. Collectiv Food – Our Commitment to fostering a sense of Belonging People and Food United in their Individuality Collectiv Food is an equal opportunity employer. We are a diverse bunch of people who are committed to cultivating a welcoming culture of inclusion and equality. We see the potential in everyone and value the importance that different backgrounds, experiences and ways of thinking can have in igniting innovation and propelling our business forward. If you share our values, love of food and vision to lead the transition to a sustainable, fair, and transparent food supply chain then we'd love to hear from you and encourage your application. Protecting your privacy and the security of your data is a top priority for us at Collectiv Food. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.