Desktop Support Technician

3 weeks ago

Leiston Suffolk, United Kingdom Silicon Logic Full time

Contract: 6 months - Inside IR35
Should be ready to provide weekend support if needed.
Candidate should have UK Full Driving License as the candidate is required to travel to multiple customer site in/near Leiston location to support users as per requirement (approx. IT Infrastructure
Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users.
Implementation and maintenance of IT Infrastructure to meet the operation and project need.
Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.
Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
Management of Win-10 devices (MMD - Microsoft Managed Devices)
Device movement from one desk to another as per requirement/project requirement.
Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
Help creating any technical project documentation, reporting and manuals
Building & deploying workstations (Laptops/Desktops) with the standard approved image
Hardware Asset and CDM Management
IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup.
Managing the IT kit retirement and moving the device to disposal area.
Printers - providing primary support including replacing consumables.
Active Directory group management, account unlocks and password resets.
Candidate should have UK Full Driving License as the associate is required to travel within multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) - there is a Site vehicle available onsite which will be provided to technician to use and travel within the required location.
Candidate should have full UK driving license and ready to travel
Experience to troubleshoot issues on Windows 10 Operating systems.
Knowledge in Installing configuring Starlink satellite network devices
Knowledge in new Microsoft Team creation in Teams admin portal
L1 Support knowledge of Application & SharePoint
L1 support troubleshoot office Apps.
Excellent problem solving and Root Cause Analysis skills
Knowledge on supporting conference room devices
Managing asset inventory.
ITIL certifications or process knowledge

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