Weekend Customer Service Centre Advisor

2 weeks ago


Brighton East Sussex, United Kingdom AWD online Full time

Customer Service Advisor / Spanish Speaker
who is fluent in oral and written Spanish and English
with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office is required for well-established company based in Brighton, East Sussex.
100% Office Based)
Full-Time, 1 Year Fixed Term Contract
To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays)
fluent Spanish
English
You must also be happy working shifts.
We have a fantastic new job opportunity for a Customer Service Advisor who is fluent in oral and written Spanish and English with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office.
Working as the Customer Service Advisor you will provide excellent standard of service to customers through email, phones, and web chat interactions.
As the Customer Service Advisor you will be resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
Your duties as the Customer Service Advisor include:
Providing excellent standard of service to customers through email, phones and web chat interactions communicating in Spanish
Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required
Resolving product or service problems by clarifying the customer's complaint; Escalating regulatory issues to the Compliance Team
Providing guidance to and mentoring junior members of the team
Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required
Complying with Companys policies and procedures at all times, to improve service provided
Displaying a high level of attention to detail whilst recording and updating account information
Monitoring website for errors and testing website after systems updates and new product launches
Playing an active part in enhancing quality results and performance of the team
Recommending potential products or services to management by collecting customer information and analysing customer needs
Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
Excellent verbal and written communication skills in Spanish and English
Faultless telephone manner
Customer focus and commitment to service excellence
Strong IT skills including good working knowledge of Microsoft Outlook
Knowledge of online gaming and betting industry
Full-Time, Contract Customer Services / Contact Centre / Call Centre Jobs, Careers and Vacancies. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
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