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Product Support Engineer
4 months ago
Company : Safran Landing Systems Job field : Customer services and support Location : Gloucester, England, United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Professional, Engineer & Manager
Safran Landing Systems is the world leader in aircraft landing and braking systems and is at the forefront of contributing to safer, more sustainable aviation for current and future generations. We design, test, manufacture and assemble landing gear used on commercial aircraft including Airbus and Boeing, and UK military aircraft such as the Eurofighter Typhoon. Gloucester is home to the UK division and has been a leader of cutting edge landing gear technology for over 90 years, since the innovative designs of Sir George Dowty.YOU can be a part of our legacy …
What will I be doing? The Product Support Engineering team is a fast paced, reactive department within the Customer Services organization at Safran LS with a hugely diverse and varied workload. The main responsibility of the PSE team is to provide first class technical support to airlines and MROs to ensure airworthiness and keep aircraft in the air. Some of the main tasks that the PSE is responsible for are:Aircraft component investigations – Perform root cause investigations into problems that have occurred in service on Safran LS components. This involves being the main focal for the investigation and leading a cross functional team including the laboratory, chief engineers office and quality with the shared goal of ensuring the continued airworthiness of SLS products.
Answering of technical queries from both Airlines, TCH and MRO's across all Gloucester landing gear products. This can involve working across different departments and Safran sites to utilize the range of expertise within the company to help with developing a solution.
Using in service experience, develop solutions to improve Safran LS products, through modifications, technical documentation or process improvement.
Development of bespoke on wing repairs for structural landing gear components, sometimes on an AOG basis
Working closely with aircraft manufacturers (mainly Airbus) to ensure customer satisfaction
Compile technical content and present at Safran LS's bi-annual customer conferences in the Americas, Asia and EAME regions
Provide technical support to our front office customer support managers during airline visits, both virtual and in person (global travel occasionally required).
Providing AOG support out of hours (24/7) as part of the on-call rota. Opportunities to progress into more senior roles within PSE, Customer Services and the Safran organization – Previous PSEs have gone on to become Program Managers, Chief Engineers and relocate to other global Safran sites such as Paris and Toronto Complementary Description
What we will give you?
• 25 days holiday + UK Bank Holidays, plus the option to buy/sell annual leave
• Annual bonus & Share scheme options
• Pension scheme (up to 8% match) and life assurance (4x salary)
• Onsite parking, including EV chargers, subsidised restaurant, bicycle storage and
shower/changing facilities
• Our Benefits Portal offers a number of schemes including: cycle to work, technology & retail
savings, access to healthcare & wellbeing services, discounted gym memberships and more
• Global and local career progression opportunities and training & development programmes
• STEM engagement with schools, colleges and universities and Charitable activities for all
• Social events throughout the year, and access to Dowty Sports and Social clubs
Safran was ranked globally as the world's third best employer in its sector by Forbes magazine
in 2021.
Our employees are at the heart of our success and we work together towards Four People
Fundamentals that underpin life at Safran:
• We believe in and promote diversity and inclusion as key values across our business
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support for you and your colleagues Job Requirements
What do you need from me?
• Ability to work successfully within a team.
• Have a strong mechanical engineering background (degree desirable, but not essential).
• Have a customer mindset mentality & take pride in delivering a quality solution to our customers.
• Be able to manage a changing workload and tasks on a daily basis.
• Be able to form & maintain strong relationships.
• Have good problem solving skills.
• Have the ability to take own initiative and have a proactive approach.
• Have excellent communication skills.
Please apply by uploading a CV, and if your experience matches what we're looking for, one of our recruitment team will give you a call Diversity & Inclusion
We want Safran Landing Systems to be a workplace where everyone feels valued, can be
themselves and know they can reach their full potential. We embrace and celebrate our
differences through various initiatives and support colleagues through a number of staff
networks.
We're committed to building a strong, diverse workforce and making Safran Landing Systems
an inclusive place to work. ‘Offers of employment will be subject to a relevant level of company security vetting, which
may include a criminal record check Specificity of the job
Travel (national and international) to other Safran sites and customers/MROs as required.
Number of countries where Safran is located
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