Technical Director Full Time Permanent

4 weeks ago

London, United Kingdom Lockton Companies Full time

At Lockton, we’re passionate about helping our people achieve their ultimate potential. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Full Time Permanent
Hybrid
As Head of Technical Solutions, you will be responsible for the service delivery of all aspects of post-bind processing, which includes risk and premium processing, credit control, issuance of client documentation and record management.
The Head of Technical Solutions will manage people, recruitment, team performance, process and work allocation – and be responsible for team outcomes.
In doing so, you will achieve and deliver beyond the Key Performance Indicators (‘KPIs’) and operational targets set within the Service Level Agreement.
Support post bind digital initiatives that will provide benefit to the team.
Actively utilise Workflow Management Tool (TSWM or equivalent) to manage and oversee the Technicians’ work. Experience within Transportation or Marine is a must have
Confidence to engage with senior management.
Ability to analyse data to identify issues that may have an impact on team performance.
Able to respond to complaints calmly and effectively.
A general understanding of the London Market Reform Contract.
We attract the best professionals to come and work with us who are excited by our unique culture that values respect, ethical, moral and caring approach, in fact our Associates are our greatest asset.
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

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