IT Support Technician

3 weeks ago

Milton Keynes Buckinghamshire, United Kingdom DiverseJobsMatter Full time

An exciting opportunity has arisen for an Automotive Technical Support Specialist within our team due to an internal promotion. Reporting into the Technical Support Team Manager, this is a full time permanent position and will be in based in Milton Keynes.
Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.
Proactively drive case resolution by either remote support or hands-on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.
You’ll identify and influence process improvement to ensure our deals are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.
Excellent computer/analytical skills to troubleshoot issues
Full UK driving licence
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
from both a reputational and financial perspective.

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