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Multi Site Store Manager
2 months ago
Reports to: Head of Retail Trading Department: Retail
LK Bennett is a brand with a British heritage feel, born in the 90s, with our first boutique in Wimbledon. Since our beginnings, we’ve become well-loved thanks to our effortless, luxurious collections featuring ready-to-wear, shoes, bags and accessories. Known for our distinctly wearable style and luxury craftsmanship with high-quality production across Europe. We create investment pieces to love forever – only now, we inspire women to bring the extraordinary to the ordinary, everyday.
You will be responsible for driving KPI results across all of your stores, achieving an effective balance of your time in each to ensure you are commercial, customers experience exceptional service, you have knowledgeable efficient teams and visual and operational excellence is maintained to maximise sales and create customer loyalty.
Working across multiple sites to lead your teams to be as commercial and cost effective as possible, looking for opportunities to drive sales and increase profit across all Stores/Departments. Inspire your teams to ensure Brand standards are implemented and maintained in line with company expectations to deliver excellent customer experience.
Through your teams ensure visual and trading guidelines, windows schemes and any promotional activity is implemented to the highest standards across all stores within instructed timelines
Review your sales floor layouts using financial data and market knowledge to ensure your stores/departments are as commercial as possible.
Lead by example with your store teams to ensure everyone is focused on achieving all KPI’s.
Work closely with your Head of Retail Trading and key Head Office functions to maximise your stores performance.
Build local relationships to maximise store specific knowledge, marketing opportunities and Department Host information and support.
Understand the differences (customer profile, local market, operations) across your stores/departments and adjust your approach and commercial decisions as appropriate.
Maximise multi-channel opportunities to drive sales and deliver excellent customer service.
Responsible for all Front and Back of House operations, ensuring your teams are aware and understand requirements regarding legal & Company standards compliance.
Ensure all admin duties e.g. delivery management, cash handling, administration and delivery paperwork, payroll and host processes are completed to required standard.
Ensure company policies and procedures are adhered to throughout the stores and that robust systems are in place to protect the business.
Manage differences in operating procedures across your Store/Departments.
Driving excellent service through product knowledge and visual training.
Establish expectations for all team members, giving regular feedback and supporting with development, identify and tackle performance issues in line with Company policies.
Consistently review scheduling and team rotas to ensure the most effective use of resource across all stores.
Demonstrates a positive approach & role modelling, delivering excellent team building skills using previous management experience – acts as a Brand Ambassador at all times
Able to operate at Senior Retail Management level
Excellent at relationship building and networking, able to influence and negotiate at all levels
Actively seeks new commercial opportunities for your business, proactive at sharing suggestions and ideas with your Manager.
Have excellent commercial and financial awareness, proficient at interpreting sales and stock data
