Repair Order Administrator

2 weeks ago


SouthendonSea Essex, United Kingdom OLYMPUS EUROPA SE & CO. KG Full time

Repair Order Administrator KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Medical Systems

  • Repair Order Administration and Job Preparation

Execute structured review of Repair order status, advise mitigating actions for identified delays in Door to Door performance, and communicate to Stakeholders and Internal Customers. Creating and presenting ‘Door to Door’ performance KPI’s through designed reports. Structured processing of release of orders into Repair Workshops.
Further duties
Monitor repair order status and prioritize based on established rules. Prepare and allocate repair orders into work-in-progress (WIP). Investigate delays and prioritize repairs accordingly. Identify and address order errors, communicating with team leaders/managers. Assist internal customers with repair order queries and provide up-to-date information. Execute daily and weekly repair plans, ensuring timely release of orders. Coordinate with production and parts departments for smooth operations. Monitor long-running orders and take necessary corrective actions. Manage inventory and warehouse processes, including goods movement and storage optimization. Ensure compliance with ERP system transactions and environmental control measures.
  • Good working knowledge of Word, Excel.
  • Communicates clearly & professionally.
  • Ability to present information in a structured and balanced format.
  • Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback.
  • To be able to create spreadsheets, graphs and pivot tables in Excel, applying logic and reason for data analysis
  • Good organisation skills, able to prioritise work.
  • Works independently with minimal supervision. Follows all company policies & SOPs. Manages multiple tasks. Demonstrates flexibility in workflow & scheduling.
  • Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality. Shares suggestions to improve quality & productivity.
  • Works independently with minimal supervision. Follows all company policies & SOPs. Manages multiple tasks. Demonstrates flexibility in workflow & scheduling.
  • Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality. Shares suggestions to improve quality & productivity.
  • Patient Focus - We put patients at the heart of everything
  • Integrity - We do the right thing
  • Innovation - We look for new ways to make things better
  • Impact - We take accountability and get things done
  • Empathy - We care for one another and work together
In addition to salary, Olympus contributes greatly to employee pensions

All employees are eligible for private medical cover

A generous annual leave entitlement that increases over your length of service

At our HQ, we have a subsidised staff restaurant and free parking

Other benefits include discounted gym membership, a free annual health check, enhanced parental leave and so much more About Olympus Medical Systems The Medical Systems Division represents Olympus’ largest business domain and is the global market and technology leader for medical endoscopes. Olympus aims to continuously find better and more economical solutions to medical issues which improve the well-being of patients, enhance the working environment for doctors and nursing staff and help to develop the overall performance of health care providers.

About Olympus Medical Systems The Medical Systems Division represents Olympus’ largest business domain and is the global market and technology leader for medical endoscopes. Olympus aims to continuously find better and more economical solutions to medical issues which improve the well-being of patients, enhance the working environment for doctors and nursing staff and help to develop the overall performance of health care providers.

Further information:

We are an equal opportunities employer, and we are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown.

At Olympus, we have a dedicated in-house Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs. #J-18808-Ljbffr

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