Director Of Consultancy Services

3 weeks ago


Warley Essex, United Kingdom Spire Healthcare Group plc Full time

Director Shared Services - Hospital Patient Administration, Brentwood, Essex
The Spire story so far…
Spire Healthcare was founded from the acquisition and rebranding of 25 Bupa hospitals in 2007. Substantial capital investment in its infrastructure has led to our current standing as a FTSE 250 business, the largest independent healthcare provider in terms of revenue operating from 39 hospitals and more than 30 clinics, medical centres and consulting rooms across England, Wales and Scotland. We work closely with more than 8,760 distinguished consultants providing personalised care to more than 926,000 patients annually and are a trusted partner of the NHS.
What sets us apart is our people, who are firmly committed to our Purpose, which is to make a positive difference to people's lives through outstanding personalised care. Everyone at Spire is aligned to this Purpose, which has enabled a culture of respect, inclusion and collaboration across the business to prosper. This has led Spire to achieve sector leading inspection ratings underpinned by a safe, patient focussed working environment. The team you will lead operates from new offices based close to Spire Hartswood Hospital. The business environment is pacey and dynamically changing, providing you with the enviable opportunity to establish and embed enhanced patient administration services whilst working collaboratively across our Hub based structure.
Leading the shared service centre, you will own provision of hospital shared services for: Private Patients’ Sales, ensuring these deliver the requisite commercial, corporate, professional, and regulatory standards.
This is a new and exciting role for the Hub in which you can:
Develop and deliver the Hospital Shared Services’ (HSS) 3-year Business Strategy in line with Spire’s overall business strategy for the Hospitals in the Hub.
Work in collaboration with the Hub Hospital Director, ensuring the HSS Centre and services it provides are fully compliant with all regulatory and legal requirements.
Provide effective leadership that develops a culture of continuous improvement, enhancing business process pathways to ensure our Patients’ experience best in class service provision throughout their treatment pathway.
Champion work in conjunction with Central Commercial functions to deliver new initiatives, products, and services.
Work jointly with Hospitals’ SMTs and Heads of Departments to provide seamless patient administration services, enabling Hospitals to maximise operational efficiency and exceeds each Hospital’s Annual Operating Plan
Ideally, you will be a seasoned leader offering experience in developing and delivering a successful, complex business shared services operation. Your track record in positively impacting on customer experience through provision of customer centric processes and protocols, combined with your skills enhancing team performance, natural energy and enthusiasm set you apart from your peer group.
Potts@Spirehealthcare.



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