Head of Commercial Services

3 weeks ago

Essex, United Kingdom GT Engine Services Full time

Job Title: Head of Commercial Services

Highly Competitive Salary

40hrs per week

Reports to: Chief Commercial Officer

Responsible for: Key Account Coordinators and the Quotes and Invoicing Team

Located in Stansted

ABOUT GT ENGINE SERVICES

A fantastic opportunity has arisen to work at GT Engine Services, a successful and well-established P145 Aircraft Engine MRO going through significant growth. Founded in 2010 by our owner and Managing Director Greg Macleod, the business has gone from strength to strength. Established to support airlines and engine lease companies worldwide, GT Engine Services has a wealth of knowledge and experience from a workforce that has come from all aspects of jet engine maintenance. Bringing those skills together and working closely with our customers, we have created a first class team.

This ties in with our company’s mission statement: Trusted Partner, maintaining the thrust of global Aviation.

The Role

Reporting directly to the Chief Commercial Officer and being an integral member of the Senior Leadership Team you will take responsibility for the marketing, sales, and customer service activities of the Organisation. Leading and managing the teams that onboard new customers, manage client relationships, and maintain profitable partnerships. You will also monitor the performance of commercial activities using key metrics and manage contractual relationships with customers and partners alike.

Leading a team of Key Account Coordinators, the Quoting and Invoicing Team. Your focus will be on the following key areas:

  • Define and manage the customer service journey all customers should experience, ensuring we provide the highest quality customer experience for all customers and partners
  • Create and manage service level agreements (SLA) for all contracted customers. Monitor and measure the team’s performance against agreed SLA measures
  • Manage and maintain customer relationships, ensuring any customer issue is dealt within agreed SLAs and in a professional and timely manner
  • To review and set the pricing for the Companies service proposition annually including repair, maintenance and storage
  • To review all Contracts and Quotes ensuring they reflect agreed List or Contracted prices
  • To lead, direct and develop the customer service, marketing and Quotes and Invoicing Team
  • Resolves and escalates any customer service issues with management or team members
  • Ensures all team members are given appropriate levels of training to be able to safely fulfil their job role, meet company and legal requirements
  • Ensuring that the all contracts, Quotes and Invoices follow all relevant legal and internal rules
  • Ensuring the necessary customer service procedures are followed consistently by all team members
  • Creating and reporting on the necessary metrics to ensure we provide the highest levels of customer service

The Person

You are likely to be educated to A Level or equivalent with relevant experience at a senior level in an Aviation MRO environment either in business-to-business sales or customer service. Strong leadership skills with previous experience of people management responsibilities are essential. You will be a natural team player with a genuine desire to develop and lead your team to be the best. Your commercial focus and desire to put customer service at the heart of everything you do, along with your positive, passionate outlook and willingness to embrace change and innovation will set you apart.

The Rewards

· Highly competitive base salary

· Performance related Pay

· Pension

· Other benefits include Private Health Care, subsidised gym membership

· 30 days of annual leave plus 8 Bank holidays

· Additional day off on your Birthday

· Regular Social Events

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Cycle to work scheme
  • Gym membership
  • On-site parking
  • Private medical insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person

#J-18808-Ljbffr

  • HVAC Service

    2 weeks ago

    Epping Forest, Essex, United Kingdom Arctic Services Full time

    Arctic Services are searching for a motivated and qualified refrigeration engineer to join our team to carry out essential maintenance to refrigeration equipment. This position would suit a junior engineer who wants to learn from our senior engineers and become familiar with all types of refrigeration units. We will help you to develop as an engineer by...

  • HVAC Service

    1 day ago

    Epping Forest, Essex, United Kingdom Arctic Services Full time

    Arctic Services are searching for a motivated and qualified refrigeration engineer to join our team to carry out essential maintenance to refrigeration equipment. This position would suit a junior engineer who wants to learn from our senior engineers and become familiar with all types of refrigeration units. We will help you to develop as an engineer by...

  • HVAC Service

    1 day ago

    Epping Forest, Essex, United Kingdom Arctic Services Full time

    Arctic Services are searching for a motivated and qualified refrigeration engineer to join our team to carry out essential maintenance to refrigeration equipment. This position would suit a junior engineer who wants to learn from our senior engineers and become familiar with all types of refrigeration units. We will help you to develop as an engineer by...

  • HVAC Service

    2 weeks ago

    Epping Forest, Essex, United Kingdom Arctic Services Full time

    Arctic Services are searching for a motivated and qualified refrigeration engineer to join our team to carry out essential maintenance to refrigeration equipment. This position would suit a junior engineer who wants to learn from our senior engineers and become familiar with all types of refrigeration units. We will help you to develop as an engineer by...

  • Commercial Account Handler

    2 weeks ago

    West Thurrock, Essex, United Kingdom Clark James Head Office Full time

    Hybrid working . A long established Commercial Broker in the Insurance industry are looking for a top drawer Commercial Insurance professional (YOU MUST have the relevant Commercial, not just personal lines experience) for a role servicing an existing book of Commercial SME clients and helping to bring in new ones. You’ll be driven, hardworking and...

  • Commercial Account Handler

    2 weeks ago

    West Thurrock, Essex, United Kingdom Clark James Head Office Full time

    Hybrid working . A long established Commercial Broker in the Insurance industry are looking for a top drawer Commercial Insurance professional (YOU MUST have the relevant Commercial, not just personal lines experience) for a role servicing an existing book of Commercial SME clients and helping to bring in new ones. You’ll be driven, hardworking and...

  • Senior Commercial Insurance Broker

    1 day ago

    Colchester, Essex, United Kingdom Clark James Head Office Full time

    Hybrid working - just 2 office days! Clark James Insurance Recruitment are a leading specialist recruiter in the Essex area. We have just registered, an exciting and lucrative role with one of the leading Insurance Brokers in the UK who are seeking an experienced Senior Account Handler to join their Commercial team dealing with bigger premium Commercial as...

  • Senior Commercial Insurance Broker

    2 weeks ago

    Colchester, Essex, United Kingdom Clark James Head Office Full time

    Hybrid working - just 2 office days! Clark James Insurance Recruitment are a leading specialist recruiter in the Essex area. We have just registered, an exciting and lucrative role with one of the leading Insurance Brokers in the UK who are seeking an experienced Senior Account Handler to join their Commercial team dealing with bigger premium Commercial as...

  • Senior Commercial Insurance Broker

    2 weeks ago

    Colchester, Essex, United Kingdom Clark James Head Office Full time

    Hybrid working - just 2 office days! Clark James Insurance Recruitment are a leading specialist recruiter in the Essex area. We have just registered, an exciting and lucrative role with one of the leading Insurance Brokers in the UK who are seeking an experienced Senior Account Handler to join their Commercial team dealing with bigger premium Commercial as...

  • Senior Commercial Insurance Broker

    1 day ago

    Colchester, Essex, United Kingdom Clark James Head Office Full time

    Hybrid working - just 2 office days! Clark James Insurance Recruitment are a leading specialist recruiter in the Essex area. We have just registered, an exciting and lucrative role with one of the leading Insurance Brokers in the UK who are seeking an experienced Senior Account Handler to join their Commercial team dealing with bigger premium Commercial as...

  • COMMERCIAL INSURANCE ACCOUNT HANDLER

    2 weeks ago

    West Thurrock, Essex, United Kingdom Clark James Head Office Full time

    Hybrid working . A long established Commercial Broker in the Insurance industry are looking for a top drawer Commercial Insurance professional (YOU MUST have the relevant Commercial, not just personal lines experience) for a role servicing an existing book of Commercial SME clients and helping to bring in new ones. The salary and package on offer are really...

  • COMMERCIAL INSURANCE ACCOUNT HANDLER

    2 weeks ago

    West Thurrock, Essex, United Kingdom Clark James Head Office Full time

    Hybrid working . A long established Commercial Broker in the Insurance industry are looking for a top drawer Commercial Insurance professional (YOU MUST have the relevant Commercial, not just personal lines experience) for a role servicing an existing book of Commercial SME clients and helping to bring in new ones. The salary and package on offer are really...

  • Head Of Global Service And Support

    6 days ago

    Essex, United Kingdom Redline Group Ltd Full time

    Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division...

  • Head Of Global Service And Support

    1 week ago

    Essex, United Kingdom Redline Group Ltd Full time

    Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division...

  • Head Of Global Service And Support

    2 days ago

    Essex, United Kingdom Redline Group Ltd Full time

    Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division...

  • Head Of Global Service And Support

    2 days ago

    Essex, United Kingdom Redline Group Ltd Full time

    Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division...

  • Head Of Global Service And Support

    20 hours ago

    Essex, United Kingdom Redline Group Ltd Full time

    Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division...

  • Commercial Account Handler

    2 weeks ago

    Essex, United Kingdom Resolve Recruitment Services Ltd Full time

    Resolve Recruitment are delighted to be working with one of the UK's most successful independent chartered insurance brokerages. If you would like to join a company which places a huge emphasis on valuing both their clients and employees, then please apply. Due to continued growth, our client is currently looking to employ an experienced Commercial Account...

  • Commercial Account Handler

    3 weeks ago

    Essex, United Kingdom Resolve Recruitment Services Ltd Full time

    Resolve Recruitment are delighted to be working with one of the UK's most successful independent chartered insurance brokerages. If you would like to join a company which places a huge emphasis on valuing both their clients and employees, then please apply. Due to continued growth, our client is currently looking to employ an experienced Commercial...

  • Commercial Procurement

    1 month ago

    Essex, United Kingdom Cedar Full time

    This Commercial Procurement Data and Systems Manager role will support across all teams within within the Commercial Procurement Services function. The post holder will be an integral part of the Commercial Procurement Business Operations team within the Procurement Services Function, supporting the Director of Procurement Services and Head of Commercial...