Head of Field Service Management

4 weeks ago


United Kingdom Flowserve Full time

Field Service Coordinator page is loaded Field Service Coordinator
Apply locations Newark, United Kingdom time type Full time posted on Posted Today job requisition id R-8954  Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.
Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. The Field Service Team installs, commissions, troubleshoots and repairs Flowserve’s pumps and equipment for our customers in industries such as oil and gas, chemical, nuclear, coal, and waste water industries. In this position you will schedule and coordinate the day to day operations of the field service team as demanded by the clients and in line with the business processes
Support the FST team to identify with them the potential hazards at site, and ensure these details are timely shared with the Onsite Services SHEA Manager.
Complete Field Service Aftermarket Portal (AMP) scheduling actions as defined within field service process, to ensure that field service technicians are able to execute their work instructions.
Provide work instructions to the field service technicians, to include all relevant job details, including drawings, bills of materials, historical reports and customer information.
Direct interface with Subcontractors, vendors and any supplier working at site with our Field Service Technician for critical jobs.
Support the FST Supervisor on preparing the financial and utilization forecast.
Experience in mechanical field service environment required.
Knowledgeable of the process involved in the removal, repair, and installation and commissioning of pumps and their associated equipment desirable.
Experience in the chemical, power, and/or oil and gas industries.
Capability to schedule field technicians in a dynamic environment.
Communicate effectively and professionally both orally and in writing.
Experience in project planning for complex jobs or events highly valued.
Capable in Outlook, Word and Excel and other IT systems/processes.
Must have a valid driver’s license with a good driving record.
Annual Incentive Plan (depending on job level)
Pension Contribution Scheme
Life insurance
Vouchers for eye tests and glasses
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