Customer Relationship Manager

2 weeks ago

United Kingdom iCabbi Voice Full time

Customer Relationship Manager (Sheffield)

Customer Relationship Manager (Sheffield)

The role of the Customer Relationship Manager working within the Customer Relationship team in the Taxi Alliance has 3 key elements. Firstly, as the ‘primary customer owner’, you will manage your customers by working closely with them to ensure they have the tools & support needed to achieve their business goals. The secondary responsibility is to communicate updates on product and feature releases to those customers, with the third element to provide support to the Implementation & Customer Success Managers when required.

As a Customer Relationship Manager, you will be an advocate of iCabbi, the iCabbi System and the Taxi Alliance. You will work with our customers to provide guidance, explain how the iCabbi systems can meet their business needs & ensure they are optimising their use of the system. You will keep customers fully updated on future developments & their benefits, creating the opportunity to drive product & feature adoption.

With the ultimate goals being to drive customer retention, satisfaction (including system & service), expansion & customer advocacy across your base, you will collaborate with other members of the Taxi Alliance team & the wider iCabbi team.

As a Customer Relationship Manager, it would be advantageous for you to have knowledge of the taxi & private hire industry, however this is not essential as a full induction & training plan will be provided.

Responsibilities

Retention & Growth

  • Drive retention and growth among our customers by understanding their business needs, recommending products & services to help them succeed.
  • Plan and execute a cadence of communicating with your Customers & where you are the ‘primary owner’ of a customer, you must work to optimise usage of their iCabbi system & engage with the Customer Success Managers to provide system expertise, knowledge, technical advice & support where necessary.
  • Collaborate closely with team members to support retention/renewals and expansion opportunities.
  • Proactively review Zendesk & monitor your customers issues, resolve where possible & escalate issues internally when necessary and follow these through to resolution with relevant points of contact, however this is NOT a support role.
  • Identify and document key performance metrics for any given company, or a group of companies e.g. specific to one incumbent system & provide benchmarking of your customer base.
  • Determine what processes, configuration etc. have led to performance levels (positive and/or negative).
  • Deliver Webinars to promote new products & features.
  • Provide secondary support for the Customer Success Managers in communicating to their customers via regular zoom & phone calls to discuss the latest releases & product/feature updates.
  • Provide secondary support for the Implementation team with new & ongoing projects.

Relationship / Satisfaction

  • Be a point of contact for customers issues & escalations internally and follow these through to resolution with relevant points of contact, however this is NOT a support role.
  • Work closely with customers to ensure they are satisfied with the services they receive, to improve upon areas of dissatisfaction and to coordinate resources across the organisation as needed to support Customer needs.
  • You will need to build strong and lasting relationships with your customers; as customers will trust you implicitly; you will need to work openly & honestly to gain this trust and respect.

Advocacy

  • Work with Marketing to develop a database of Customer ‘best practices’ and Customer references/case studies.
  • Identify and nurture opportunities for customers to act as iCabbi advocates (e.g. referrals, case studies etc.).
  • Represent the voice of the Customer within iCabbi to ensure their needs are heard, understood and addressed appropriately.
  • Gather Customer feedback on product usage and communicate any unmet or future needs back to Product for consideration within future roadmap development.

What will we give to you?

  • A happy working environment.
  • Further education and training to enhance your skill set.
  • We empower you to make your own career by working with some of our leading clients and forging new relationships with colleagues and customers.
  • A team of highly experienced technology and development professionals to work with and support you.
  • A leadership team who have a worthwhile mission and who excel at that mission.
  • A chance to work with one of the market leaders in the Taxi Industry, currently disrupting a market and leading change within Mobility.
  • A company that is going from strength to strength with significant growth plans that we are achieving. #J-18808-Ljbffr

  • Customer Relationship Manager

    2 weeks ago

    United Kingdom Fineline group Full time

    Fineline is a leading supplier of PCB technology and supply chain solutions. With a global footprint and more than 300 employees, we have relationships with customers in over 40 countries. At Fineline, we strive for excellence in everything we do. We are trusted partners, close to customers and easy to do business with. We provide a collaborative working...

  • Client Relationship Manager

    Found in: Jooble UK C2 - 2 weeks ago

    United Kingdom Cell and Gene Therapy Catapult Full time

    The role of the Academic Engagement Officer is to work closely with academia and CGT Catapult’s internal expertise to secure funding to deliver impactful collaborative projects. This role will establish close relationships and an understanding of academic capabilities and research to identify new opportunities to collaborate and support the translation of...

  • Client Relationship Manager

    2 weeks ago

    United Kingdom Cell and Gene Therapy Catapult Full time

    The role of the Academic Engagement Officer is to work closely with academia and CGT Catapult’s internal expertise to secure funding to deliver impactful collaborative projects. This role will establish close relationships and an understanding of academic capabilities and research to identify new opportunities to collaborate and support the translation of...

  • Client Relationship Manager

    7 days ago

    United Kingdom NST Recruitment Limited Full time

    Client Manager – Managed Services Hybrid WFH/office – Paris €85,000 per annum + €35,000 OTE + car allowance and benefits They are building out their sales function within the team and are looking for a Client Manager who will inherit accounts. Inherit live accounts within the public sector and identify stakeholders to build strong...

  • Customer Relationship Management Manager

    1 week ago

    United Kingdom Revoco Inc. Full time

    CRM Manager London (Hybrid) Perm - £45,000 to £55,000 plus Bens Our client are looking for a people-focused CRM Manager to join their Marketing and Growth team. You’ll be responsible for optimising and embedding the CRM into the business’ day to day functions. The successful applicant will have; Worked in CRM for 5+ years. Ideally worked with MS...

  • Customer Relationship Management Manager

    Found in: Jooble UK C2 - 2 weeks ago

    United Kingdom Revoco Full time

    CRM Manager London (Hybrid) Perm - £45,000 to £55,000 plus Bens Our client are looking for a people-focused CRM Manager to join their Marketing and Growth team. You’ll be responsible for optimising and embedding the CRM into the business’ day to day functions. The successful applicant will have; Worked in CRM for 5+ years. Ideally worked with MS...

  • Customer Relationship Management Manager

    2 weeks ago

    United Kingdom Revoco Full time

    CRM Manager London (Hybrid) Perm - £45,000 to £55,000 plus Bens Our client are looking for a people-focused CRM Manager to join their Marketing and Growth team. You’ll be responsible for optimising and embedding the CRM into the business’ day to day functions. The successful applicant will have; Worked in CRM for 5+ years. Ideally worked with MS...

  • Trainee Relationship Manager

    7 days ago

    United Kingdom HSBC Full time

    Description - External Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an...

  • Trainee Relationship Manager

    1 week ago

    United Kingdom HSBC Full time

    If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have...

  • Relationships and New Business Manager

    4 days ago

    United Kingdom Allica Bank Limited Full time

    New Business Relationship Manager - Oxford/Swindon/Newbury Full-time Sales Business Development Head of Recruitment at Allica Bank, passionately sourcing top-tier talent to fuel our Fintech revolution and drive exponential growth. Allica is on a mission to become Britain’s most recommended business bank, by providing established SMEs – who...

  • Client Relationship Manager

    2 weeks ago

    United Kingdom UK Body Talk Ltd Full time

    We are looking for a team player with  initiative and experience . Someone who is energetic, creative and highly conscientious with a passion for client relationships. If you’re right for us, you will have a good understanding of  client relationships and how they tactically underpin  business development and marketing communications. You will be an...

  • Trainee Relationship Manager

    1 week ago

    United Kingdom HSBC Full time

    Description - External Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC...

  • Account Relationship Managers

    2 weeks ago

    United Kingdom Diomed Developments Ltd. Full time

    An opportunity has arisen for a highly motivated individual to join the Supply Chain Development Team to oversee activities related to Diomed supplier management; optimising performance, cost and quality, and establishing shared KPIs and mutual goals. Key contact for in house and third-party manufacturers, driving change projects to deliver improvements to...

  • Relationship Manager

    7 days ago

    United Kingdom Web.com Group, Inc Full time

    Global Industry Relations Manager, EMEA page is loaded Global Industry Relations Manager, EMEA Apply locations United Kingdom - Remote time type Full time posted on Posted 2 Days Ago job requisition id R8275 Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust...

  • Client Relationship Manager

    7 days ago

    United Kingdom Acuative Ltd Full time

    Summary of Position Do you like to stay ahead of the curve and bring new innovations and technology to others? Do you constantly look for ways to lead change and improve the situations around you? This is your opportunity to take your career to the next level and become an unstoppable innovator. At Acuative, we are revolutionizing the IT industry to...

  • Client Relationship Manager

    7 days ago

    United Kingdom Acuative Ltd Full time

    Do you like to stay ahead of the curve and bring new innovations and technology to others? This is your opportunity to take your career to the next level and become an unstoppable innovator. At Acuative, we are revolutionizing the IT industry to ignite innovation. We challenge the status quo every day, building a better world for our customers and our...

  • Customer Relationship Manager

    Found in: Jooble UK C2 - 2 weeks ago

    United Kingdom Revoco Full time

    CRM Manager London (Hybrid) Perm - £45,000 to £55,000 plus Bens Our client are looking for a people-focused CRM Manager to join their Marketing and Growth team. You’ll be responsible for optimising and embedding the CRM into the business’ day to day functions. Worked in CRM for 5+ years. Ideally worked with MS Dynamics CRM. Comfortable with...

  • Customer Relationship Manager

    2 weeks ago

    United Kingdom Revoco Full time

    CRM Manager London (Hybrid) Perm - £45,000 to £55,000 plus Bens Our client are looking for a people-focused CRM Manager to join their Marketing and Growth team. You’ll be responsible for optimising and embedding the CRM into the business’ day to day functions. Worked in CRM for 5+ years. Ideally worked with MS Dynamics CRM. Comfortable with...

  • Client Relationship Manager

    2 weeks ago

    United Kingdom Ritz Recruitment Full time

    My client, a well-known and trusted organisation for healthcare services is looking for an Account Manager to provide high quality service and account management for their major clients. To focus and provide a 5-star personal service to clients, such as answering queries via phone and email, booking/monitoring couriers, test information, finance issues,...

  • New Business Relationship Manager

    7 days ago

    United Kingdom Allica Bank Limited Full time

    New Business Relationship Manager - Squad Lead Full-time Sales Business Development Head of Recruitment at Allica Bank, passionately sourcing top-tier talent to fuel our Fintech revolution and drive exponential growth. Allica is on a mission to become Britain’s most recommended business bank, by providing established SMEs – who represent more than...